Telesales Executive

2 weeks ago

Pimple Soudagar Pune Maharashtra, India Skinovate Full time

**Key Responsibilities**

**Outbound Calling (Hot & Cold Calls)**
- Call existing database of old patients who have previously visited the clinic for treatments.
- Present and upsell new treatment packages, special offers, and loyalty benefits.
- Reactivate inactive patients by explaining new services and promotional offers.

**Lead Follow-Up & Conversion**
- Handle incoming fresh leads from CRM and website in real-time.
- Call all new leads immediately to explain treatments, offers, and book consultations.
- Maintain timely follow-ups for leads who have shown interest but haven’t converted yet.
- Share details about clinic packages, pricing, treatment benefits, and doctors’ profiles confidently.

**CRM Management & Lead Reporting**
- Update every lead’s status accurately in the CRM after each call.
- Maintain detailed call logs, follow-up notes, and appointment confirmations.
- Generate daily lead conversion and follow-up reports for review.

**Appointment Scheduling & Coordination**
- Book confirmed consultations with doctors as per patient’s preference and availability.
- Coordinate with the front office team to manage appointment slots and patient arrivals.

**Key Skills & Competencies**
- Strong communication and persuasion skills in **Marathi, Hindi & English**:

- Confident telephone etiquette and sales pitch delivery
- Proactive attitude towards target achievement
- Experience in working with CRM systems and lead management software
- Ability to build rapport with patients over the phone
- Polite, empathetic, and service-oriented personality

**Preferred Profile**
- 1-3 years of experience in telesales, telecalling, or healthcare lead conversion
- Previous experience in clinics, wellness centers, salons, hospitals, or cosmetic dermatology preferred
- Freshers with excellent communication skills may also apply

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement

**Experience**:

- telesales : 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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