QA/qc Cosmetology

6 days ago

Haryana, India Arrow Jobs Placement Full time

We are looking for QA/QC person to perform and coordinate Quality Analytical duties for the call center team within the organization. The QA/QC responsibilities include Monitoring the quality of calls, coaching & feedback, process improvement, compliance monitoring, reporting & analysis, and training & development of calling team.

QA/QC person should have a solid working knowledge of monitoring call quality & provide the feedback and training to the team accordingly.

QA/QC should also possess strong Excel skills, be detail-oriented, highly organized, and able to work with little to no supervision and perform under pressure.

**Responsibilties**:

- **Call quality monitoring**: Monitoring and evaluating calls to ensure that agents are providing high-quality customer service and adhering to company policies and procedures.
- **Coaching and feedback**: Providing regular coaching and feedback to agents based on the results of call monitoring and other performance metrics, such as customer satisfaction ratings and first-call resolution rates.
- **Process improvement**: Identifying areas for process improvement, such as changes to scripts, call handling procedures, or training programs, and implementing solutions to address these areas.
- **Compliance monitoring**: Ensuring that agents are adhering to relevant regulations and compliance requirements, such as data protection laws or industry-specific regulations.
- **Reporting and analysis**: Collecting and analyzing data related to call centre performance and using this information to generate reports and recommendations for improvements.
- **Training and development**: Developing and delivering training programs to agents to enhance their skills and knowledge related to customer service, call handling, and technical skills.
- **Stakeholder management**: Building and maintaining strong relationships with stakeholders, such as call center managers, agents, and customers, to ensure that the QA program is meeting their needs and expectations.

**Qualification & Skills**:

- Bachelor's degree required.
- 3+ years of experience in Quality Assurance of calls.
- Strong analysis skills.
- Strong communication skills, both written and verbal.
- Strong organizational and stress management skills.
- Proficiency in Microsoft Office, particularly with Excel.
- Ability to train and manage staff.
- Ability to work with little to no supervision.

**Salary-20000/- to 25000/-**
**Timings-9.45am to 6pm**

**Location: Ambala, Haryana**

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 3 years (required)

Work Location: In person

  • qa/ qc manager

    4 days ago

    Haryana, India CLIENT OF SINCLUS Full time

    JOB OPENING– QA / QC MANAGER (MECHANICAL) Location: Saudi Arabia / Qatar / UAE Industry: Oil & Gas Construction SINCLUS is looking for a QA / QC Manager (Mechanical) for one of its clients – a leading Construction company in the Oil & Gas sector. Position: QA / QC MANAGER (MECHANICAL) Requirements: Engineering Degree in Mechanical or related discipline...

  • Experienced Mechanical QA

    4 days ago

    Haryana, India beBeeQuality Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Opportunity for QA / QC Manager (Mechanical)We are seeking an experienced and skilled QA / QC Manager to lead our quality assurance and control efforts on a construction project in the Oil & Gas sector.The ideal candidate will possess a degree in Mechanical Engineering or a related field, with at least 20+ years of experience in Quality Control on Oil &...

  • QA/qc (Home Furnishing Export)

    3 days ago

    Gurugram, Haryana, India etalenthire Full time

    **Job Title**: QA/QC Manager (Home Furnishing) **Location**: Udyog Vihar Phase-5, Gurgaon **Experience**: 4-10 years of experience in Home furnishing/Soft Goods with US buyers **Salary**: negotiable **Industry**: garment/fashion/Textile - **Home furnishing experience only.**: - **Have worked on various embroidered products like pillows, bedding, table...

  • Quality Controller

    6 days ago

    Faridabad Sector 22, Faridabad, Haryana, India Vedic Herbal Concept Full time

    Quality Control Officer - Ayurvedic, Nutraceutical & Healthcare Manufacturing **Location**: Faridabad, Haryana, 121001 **Company**: Vedic Herbal Concept **Experience**: 2-5 Years **Qualification**: B.Sc / M.Sc in Chemistry, Biotechnology, or B.Pharm / M.Pharm **Industry**: Ayurvedic | Nutraceutical | Healthcare **About Us** Welcome to **Vedic Herbal...

  • Oil and Gas Quality Assurance Specialist

    4 days ago

    Haryana, India beBeeQuality Full time ₹ 9,00,000 - ₹ 12,00,000

    We are seeking a Mechanical QA Manager to lead our quality control efforts on oil and gas construction projects.Key responsibilities include:Developing and implementing quality control plansEnsuring compliance with international standards and industry codesMentoring team members and providing technical guidanceRequirements:Engineering degree in mechanical or...

  • QA/qc Intern

    6 days ago

    Gurugram, Haryana, India Wattmonk Renewable Technologies Inc. Full time

    **Education**: B.Techin Electrical Engineering/ Electronics and Communication or B.Sc(Electronics) will be preferred. Location: Gurugram, Haryana Shift: Day Shift Stipend: 10k/month Timings: 9 am to 6 pm 5 days working (sat & sun fixed off) Internship period: max 90 days (based on performance would be converted to full time...

  • QA/qc Inspector

    3 days ago

    Gurugram, Haryana, India Perfect engineers & resources private limited Full time

    **Roles & Responsibilities** - **Perform PV Module production supervision, pre-shipment inspections, assist in manufacturing site assessment, assist in equipment assessment, perform container loading check, and witness for simple tests in factory Laboratory.**: - Record on-site findings and report to Project Engineer/Project Leader within time, follow up...

  • Final Quality Inspector

    3 days ago

    Faridabad, Haryana, India ATLETA SPORTSWEAR Full time

    Develop, implement, and maintain comprehensive quality control systems and procedures to monitor every stage of the shoe manufacturing process. - Inspect materials, components, and finished products to ensure they meet established quality standards and specifications. - Identify and address any deviations from quality standards and work with production teams...

  • Quality Controller

    2 days ago

    Gurugram, Haryana, India Qua Full time

    **Responsibilities** - Conduct quality checks on finished garments at various stages of production (in-line, mid-line, and final QC). - Ensure all products meet design specifications, measurement standards, and finishing requirements. - Identify and document any defects, including construction issues, fabric flaws, colour inconsistencies, and fit...

  • Solar Pv Installer

    6 days ago

    Gurugram, Haryana, India Perfect engineers & resources private limited Full time

    **KEY RESPONSIBILITIES** - Computer Literacy must require. **Job Type**: Contractual / Temporary Contract length: 6 months Pay: Up to ₹50,000.00 per month **Benefits**: - Food provided Application Question(s): - Do you have an experience in Solar Industry? - Do you have an experience in audit & inspection of Solar PV Module? - Are you willing to join...