Officer - Cross Border

Job ID: 36492

Location: Mumbai, IN

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 11 Sept 2025

**Job Summary**
- Addressing pre-transaction or non-transaction related FEMA related queries from clients and intermediaries
- RBI queries pertaining to special approval / adhoc cases - Guide clients on what needs to be incorporated in the customer letter, review drafts and annexures prior to submission to bank
- Assisting client in filling out regulatory forms
- Maintaining effective relationships with internal stakeholders
- Managing client communications
- Assisting in creation of standard checklists/ templates/ ready reckoner for guidance on document submission for current account transactions.
- Co-ordinating and uploading reports on the portal.

**Key Responsibilities**
- Strategy- Become the AD bank of choice for ETB and NTB clients

**Business**
- CCIB

**Processes**
- Cross Border Payments

**Risk Management**
- Compliance to applicable rule and regulations around cross border payments

**Governance**
- Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

**Key stakeholders**

**Internal**
- Corp, Inst & Commercial. Ops. Team
- SME India Team
- Financial Markets India Team
- Cash Sales/ Products / OCC teams
- Human Resources
- Compliance
- Legal
- Relationship Managers and Client Coverage Managers
- Global Business Services Team
- Country Technology Team

**External**
- Clients
- Vendors & Suppliers of Services to the Cash Management Services
- Managers in RBI, FEDAI & other regulatory institutions
- Statutory/ External auditors

**Skills and Experience**
- Thorough understanding of regulatory guidelines
- Knowledge of Payments documentation and terms
- Excellent written, oral, and client-facing communication skills
- Interpersonal and public speaking skills
- Aptitude in decision-making and problem-solving
- Regulatory Environment - Financial Services

**Qualifications**
- 2-3 yrs experience in handling inward and outward remittances
- Should have experience in FEMA operations
- Experience in Cash / Trade ops
- Experience in vetting of FEMA documents

**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.- Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.- Together we:
- **Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- **Never settle,** continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- **Are better together,** we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

**What we offer**

**In line with our Fair Pay Charter,** we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.- **Core bank funding for retirement savings, medical and life insurance,** with flexible and voluntary benefits available in some locations.
- **Time-off** including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- **Flexible working** options based around home and office locations, with flexible working patterns.
- **Proactive wellbeing support** through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- **A continuous learning culture** to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- **Being part of an inclusive and values driven organisation,** one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.