Account Services Associate I

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Accounting
**Travel Percentage**:
0%
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**About the team**

Retirement BPaaS provides services to U.S based Third Party Administrators in managing day to day Recordkeeping operations and Year End Annual Administration & Reporting of Defined Contribution plans.

Services are catered to FIS Retirement clients via FIS Retirement Products.

**What you will be doing**

**GENERAL DUTIES & RESPONSIBILITIES**
- Process assigned tasks for retirement plan administration
- Typical processing of Indicative, Enrollment, Contribution, Distribution, Loans or other necessary activity for Defined Benefits and Defined Contribution Plans.
- Consistently meet or exceed target goals for SLA parameters of TAT, Productivity, Quality, etc. Review, research and provide feedback on discrepancies for assigned processes.
- Learn complex ideas and processes and follow all related Standard Operating Procedures (SOP). Participate in team meetings.
- Complete and remain committed to ongoing training and development. Must abide by all security requirements and must abide by FIS policies including attendance, compliance, etc.

**What you bring**:
**Skills and Knowledge / Experience**
- Knowledge of Industry experience primarily in US Retirement Domain. Ability to understand, learn and follow detailed procedures
- Excellent customer service and interpersonal skills Proficiency with working on a computer and good keyboard skills
- Working knowledge of Microsoft Applications Strong research and analytical skills and attention to detail
- Willingness to learn and perform additional tasks
- A positive attitude and the ability to work in a team environment and adapt to change is essential
- Must be a self-starter with the ability to multi-task and meet deadlines
- Must be dependable and flexible, with the ability to shifts and/ or overtime hours when necessary

**Desired knowledge / experience**

Familiarity with financial terminology. An understanding of the financial services industry will be an added advantage. Previous experience processing financial transactions (desirable). Moderate understanding of FIS Retirement Applications like Omni, Relius etc.

**Qualifications**

Masters/Bachelor’s Degree in Accounting, Business Management/Administration or related field of study.

**Competencies**

Excellent oral and written communication and articulation skills Collaborative - Collaborate with different groups and complete the assigned task. Attention to detail - Understand customer requirement in detail and process per procedure Organized approach - manage and adapt priorities according to client and business requirements Team Player
- Be part of a global team

**What we offer you**

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A broad range of professional education and personal development possibilities - FIS is your final career step A competitive salary and benefits A variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FIS is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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