ERP Implementation CRM

6 days ago

Delhi, India ITAakash Strategic Software Pvt Ltd Full time

Work with clients on Implementation of ERP Application (Modules : Sales and Pre Sales)
- Requirement Gathering
- Scope documentation
- Training
- Coordination between client requirement and development team
- End user support

You will be responsible for the overall successful delivery of this project, including its support, operations, and key vendor relationships.

Your responsibilities would include, but not be limited to, the following:

- Understanding the project scope, schedule, deliverables;
- Collaborating effectively with internal stakeholders, both in-person and through

remote working models as needed;
- Partner relationship management - maintaining a healthy working relationship

without compromising on deliverables and outcomes;
- Project scope and schedule management;
- Driving periodic project reviews and mitigating risks with due diligence and a data

driven approach;
- Escalating project issues to the senior management when needed;
- Contributing to the delivery of all aspects of the project and services: controlling and

reporting on project activities, systems, and information security;
- Driving accountability and continual service improvements—reviewing support

practices, performing trend analysis on key operational metrics, ensuring a high focus
on end-to-end project delivery;
- Reporting, analyzing, and resolving issues related to the implementation, stakeholders,

and project operations that may impact service quality; ensuring that stakeholders’
questions and problems are resolved properly and quickly;
- Improving support experience for quality results by studying, evaluating, and

redesigning processes, establishing and communicating service metrics, monitoring
and analyzing results, and implementing changes;
- Using and creating knowledge base articles based on new product information, support

incidents, and common or critical issues;
- Implementing process optimization, improvements, and modernization initiatives

where appropriate;
- Identifying process inefficiencies and compliance issues, and implementing strategic

solutions;
- Participating actively and collaborating within the IT team, providing feedback on

current day-to-day activities, and recommending improvements;
**Knowledge**:

---------
- Moderate English language Communication skills.
Any relational and non-relational Database.
Microsoft Office, excel and PowerPoint knowledge required.
Any reporting tool knowledge will be added as an advantage
CRM domain experience will be added as an advantage.

**Job Types**: Full-time, Regular / Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Shift allowance

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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