Customer Relation Executive

5 days ago

Bengaluru Karnataka, India QUA Nutrition Full time

**Key Responsibilities**:

- Provide accurate information regarding test procedures, results, pricing, and appointment scheduling.
- Assist customers in understanding the diagnostic services offered, helping them select appropriate tests.
- Resolve customer concerns and complaints promptly and professionally, ensuring customer satisfaction.
- Collaborate with internal teams (e.g., technical, sales) to address any customer issues or requests.
- Maintain detailed records of customer interactions, including inquiries, feedback, and resolutions.
- Follow up with laboratories to ensure the timely completion of their diagnostic services and that they are satisfied with the process.
- Stay updated with the latest diagnostic services, products, and company policies.
- Compliance with all company procedures, privacy standards, and regulatory guidelines.

**Qualifications**:

- Proven experience in customer service or support roles (preferably in healthcare or diagnostics).
- Strong communication and interpersonal skills.
- Ability to multitask, prioritize, and manage time effectively.
- Empathetic, patient, and attentive to customer needs.
- Basic knowledge of diagnostic procedures or medical terminology is a plus.
- Comfortable working with various customer service tools and software.
- Ability to work in a fast-paced, dynamic environment.
- Flexibility to work in shifts, including weekends if required.

**Educational Requirements**:

- A Bachelor’s degree in any discipline is preferred.
- Prior experience in customer service or healthcare-related fields is an advantage.

**Benefits**:

- Competitive salary package.
- Opportunity for professional growth and development.
- Health insurance and other benefits.

**Language**:

- English (required)

Work Location: In person

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