Customer Care Executive

3 days ago

Cannanore, India Mazi Diktyo International Private Limited Full time

Interact with customers, identify their needs, and suggest new products and services that suit their interests.
- Interact with the customers and take their feedback regularly. Contribute to engagement ideas on the company’s social media pages.
- Collaborate with different teams and monitor all aspects of the project, including communication, technology, development, and technology.
- Lead various customer projects simultaneously and use different tools for the same.
- Collect reviews and testimonials that appraise the brand image.
- Create engaging marketing plans for new products and services Monitor the ongoing marketing campaigns and plan on making them more effective.
- Document all the necessary details about the ongoing marketing campaigns and their effectiveness.
- Providing excellent service and support to the existing customers to build healthy relationships with them.
- Developing engaging business plans to approach new prospects.
- Manage marketing and engagement campaigns on social media platforms.
- Use advanced analytics and data from CRM to boost the response rates and show a compelling return on investment (ROI).
- Execute customer engagement business analysis.
- Analyzing sales data to identify new opportunities in new markets.
- Conduct performance reviews and contribute towards resource management.

**Salary**: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Ability to commute/relocate:

- Kannur, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer relationship management: 1 year (preferred)

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