Customer Support Executive

5 days ago

Delhi, India T A Solution Full time

Hiring for Customer Support Executive in Telecom Industry for Delhi location
Posted on -November 26, 2021

**Total Number of Open positions**: 3

**Designation**: Executive

**Experience**: 0-1 yrs.

**Education Preference**: B.Sc. IT, BCA

**Gender Preference**: Male

**Salary**: 3 to 5 lacs p.a

Principle Accountabilities
1. Responsible to manage, oversee, and address technical needs for
clients/customers along with promoting a positive vision for the
organization.
2. Investigate and solve complex and long overdue problems faced by the
customer and forwarded by the customer support desk.
3. Manage escalated customer complaints their major incidents.
4. Collaborate and work with internal teams for escalations or critical issues
and extend support to retain the customer business.
5. Responsible to maintain accurate records of discussions or
correspondence with customers.
6. Analyse statistics and other data to determine the level of customer
service being provided by the organization.
7. To build and grow a good client relationship to ensure retention and
business growth.
8. To liaise with internal teams to ensure resource availability for on-time
project delivery.
9. Collaborate with internal business teams to discuss possible
improvements to customer service.
10. Conduct regular review meetings with customers to discuss issues.
Additional Responsibilities
1. Maintaining a positive, empathetic, and professional attitude toward
customers always.
2. Respond promptly to customer inquiries.
3. Communicating with customers through various channels.
4. Knowing our products inside and out so that you can answer questions.
5. Keeping records of customer interactions, transactions, comments, and
complaints.
6. Communicating and coordinating with colleagues, as necessary.
7. Providing feedback on the efficiency of the customer service process.
8. Ensure customer satisfaction and provide professional customer support.

Knowledge, Skills, and Abilities

1. Must be knowledgeable in evolving telecommunications/digital
marketing/mobile marketing terminology and technology.
2. Must have exceptional communication skills (both verbal and written) and
a strong drive to help customers with creative solutions.
3. Strong listening and analytical skills are required to determine customer
needs and requests.
4. Team Player and actively engage and contribute to the team.
5. Well organized, with attention to detail.
6. Ability to stay calm when customers are stressed or upset.
7. Comfortable using computers.
8. Flexible to work in a 24×7 environment.
9. Excellent organizational skills allowing to manage multiple tasks
simultaneously.
10. Valid ID & Address Proof.

Education and Experience Required

1. Full-time Bachelor, or BSC.IT, or BCA, or B Tech Computer Science, or
similar diploma or degree courses. (Relevant business customer support
experience may be substituted)
2. Fresher or 1+ years of experience in customer support, technical account
management, or related experience.

+91-XXXXXXXXXX

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