Consumer Banking Risk

**JOB DESCRIPTION**
Risk Management and Compliance Governance employees perform a variety of functions to support compliance with internal policies, procedures, and external regulations. Responsibilities may include creation and administration of internal firmwide governance frameworks and committee materials, assessment, and adherence to control frameworks, coordination with internal audit and regulators, maintaining robust policies, procedures, standards, and document governance practices.

Document Managers are responsible for ensuring documents are reviewed and approved in accordance with applicable firm and department standards, and publishing documents to the appropriate platforms. The Document Governance team ensures that all the documents the department owns are managed in accordance with the firm's standards and develops and enforces additional requirements as needed.

As an Associate you will partner with a targeted group of document owners, helping them execute their duties and publishing their documents. Your stakeholders will be within Consumer Community Banking Risk, risk control, and other internal partners. This will require a high level of communication within the firm.

**Responsibilities**:

- Ensuring documents are reviewed and approved in accordance with applicable firm and department standards, and publishing documents to the appropriate platforms.
- Ensures that all the documents the department owns are managed in accordance with the firm's standards and develops and enforces additional requirements as needed.

**Required qualifications, capabilities, and skills**
- Education: Bachelor degree in a related field such as business, finance or another degree with equivalent experience
- Ability to communicate clearly and confidently; able to influence internal and external stakeholders; experience in creating executive level reporting and facilitating meetings with stakeholders at various levels within the organization
- 5 years of experience with business procedures and processes
- Strong written and oral communication skills. This role may be delivering presentations to CCB Risk senior leadership
- Ability to create reporting to support business partners and Project management skills to deliver documentation by deadlines
- Experience working with a large number of clients/stakeholders and Proficiency with Microsoft Word, PowerPoint and SharePoint preferred

**Preferred qualifications, capabilities, and skills**
- Banking and finance experience preferred
- Capable of managing both BAU activities as well as strategic initiatives
- Ability to directly address conflicts and escalate issues where appropriate
- Continuous improvement and change management mindset, questioning conventional ways of managing the business and driving change to improve processes

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.