Catalog Assistant, Vas

2 weeks ago

Bengaluru, India ASSPL - Karnataka Full time

Bachelor's degree

Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce? Are you an experienced, entrepreneurial leader with a strong work ethic? If yes, this opportunity at Amazon Home Services will appeal to you.

In this role, you will be responsible for working closely with Vendor Management Team, Customer Service team, Customer outbound process, Service category team and Operations to provide seamless reporting experience which will help identify the gaps in fulfillment of a service provided to the customer. You will partner with program and product management team as well to identify long-term fulfillment reporting and programs to improve customer experience on the Amazon Home Services business in A.in.

Key job responsibilities

Under general supervision, follow pre-defined processes, guidelines, and SOPs to perform tasks with high levels of accuracy and productivity

Tasks including interacting and coordinating with customers, gathering and presenting customer feedback and ensuring Amazon remains competitive, wide selection and good product information and solving challenging operational goals. Also include maintaining records of work, tracking business workflow, escalating deviations.
- Report audit results and communicate them to others within the organization.
- Analyze data and identify new trends/patterns.
- Identify generic patterns in cx escalations and to be translated into guidelines and SOPs to improve overall escalation process.
- Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality.
- Should be open to working on Saturday & Sunday, with any other 2 days of the week as off.

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