Telesales Agent

**Job Title**: Telesales Agent

**Location**: Vaishali, Ghaziabad

**Job Type**: Full-time

**Job Summary**:
We are seeking a highly motivated **Telesales Agent** to join our team. In this role, you will be responsible for making outbound calls to potential and existing customers, promoting our products/services, and converting leads into sales. A successful Telesales Agent will have excellent communication skills, a strong sales drive, and the ability to build and maintain relationships with customers.

Key Responsibilities:

- **Outbound Calls & Lead Generation**:

- Initiate outbound calls to prospective customers, introduce products/services, and generate interest.
- Qualify leads based on customer needs and company offerings.
- **Sales Conversion & Closing Deals**:

- Effectively pitch products/services to potential customers and work to close sales over the phone.
- Meet or exceed monthly and quarterly sales targets and KPIs.
- **Customer Relationship Building**:

- Build rapport and maintain positive relationships with customers through clear communication and excellent service.
- Address customer queries, concerns, and objections, ensuring a positive experience.
- **Product Knowledge**:

- Develop and maintain an in-depth understanding of the products/services offered.
- Stay updated with product features, industry trends, and competitor offerings to sell effectively.
- **Data Entry & CRM Management**:

- Accurately record customer interactions, sales activities, and leads in the CRM system.
- Ensure all customer data is updated and tracked for follow-up actions.
- **Sales Reporting**:

- Report on daily, weekly, and monthly sales activities, including calls made, leads generated, and sales closed.
- Track performance against sales targets and report progress to management.
- **Collaboration & Teamwork**:

- Collaborate with other team members to share best practices and contribute to team goals.
- Participate in regular training and feedback sessions to improve sales techniques and performance.

Required Skills & Experience:

- **Proven Sales Experience**:

- Previous experience in telesales, telemarketing, or a related sales role is preferred.
- A track record of meeting/exceeding sales targets and KPIs.
- **Excellent Communication Skills**:

- Strong verbal communication skills with the ability to engage customers confidently and professionally over the phone.
- Ability to actively listen, understand customer needs, and provide tailored solutions.
- **Sales Skills & Negotiation**:

- Ability to handle objections, negotiate terms, and close sales effectively over the phone.
- Basic knowledge of sales techniques and strategies.
- **Customer-Centric Approach**:

- Focused on building relationships and providing an exceptional customer experience.
- Ability to handle difficult conversations and turn them into opportunities.
- **CRM Proficiency**:

- Experience with CRM software (e.g., Salesforce, HubSpot) to track and manage leads and sales.
- Strong organizational and time management skills.
- **Self-Motivated & Goal-Oriented**:

- Driven to meet and exceed individual sales targets.
- Ability to work independently, manage time effectively, and stay focused on achieving sales goals.

What We Offer:

- Competitive base salary with performance-based commissions and bonuses.
- Comprehensive training to ensure your success in the role.
- Opportunities for career advancement within the organization.
- A supportive and energetic team environment.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹45,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Leave encashment
- Paid time off

Schedule:

- Day shift
- Fixed shift
- Morning shift

**Experience**:

- total work: 1 year (required)

Work Location: In person