Master Trainer and Help Desk

**Job Description - Master Trainer cum Help Desk**

Designation Master Trainer cum Help Desk

Department Program

Location Rajasthan

Employment Type Renewable Full Time Employment Contract

Report To Training Officer

**Organization Background**

Established in 2007, Educate Girls’ is a non-profit that focuses on mobilizing communities for girls’
education in India’s rural and educationally backward areas.
Strongly aligned with the ‘Right to Education Act’ or the ‘Samagra Shiksha’, Educate Girls is
committed to the Government’ vision to improve access to secondary education for adolescent girls
and women.

**About the Project**
Project Pragati is a ‘second chance’ program, launched in 2021, to create a self
- sustaining
ecosystem at scale for permanently at-risk, out-of-school adolescent girls and young women to
enable:

- 10th-grade credentialing
- Link them to higher education, employment or vocational training

**The Opportunity**:
The Master Trainer is responsible for implementation of the training in the all Pragati project district. S/he is
the converging point for where the program gets operational and implemented. S/he, while being responsible
for the training and content delivery, is also responsible for the training management and field level execution.
She /he is the second in command to the Prerak capacity building and ensures their program implementation
with the support of the team and responsible for the coordination with all concerned persons who are
supporting Pragati.

To ensure the proper coordination with project manager and all accountable persons for Pragati in the
districts.

**Position in the Organogram**:
Head Training

Training Officer

Master Trainers

**Scope of work**:
**A] Planning and Implementation**:
Work with the Pragati project content and training team in developing and implementing the plan for
the training and camp implementation.

Further work to break down the whole training plan into block or batch wise actionable items.

Assist the project manager/training officers in developing, maintaining and reviewing weekly and
monthly progress in the field and the plan for refreshers.

Create implementation maps for required refresher training for Prerak.

Monitors progress, gives input where necessary, and revamp content and training design.

Ensure that training assessment report, are prepared and shared in a timely manner

**B] Training, Advocacy and Capacity Building**:
Create training plan for respective team members and Preraks

Monitor the implementation of training

Problem solving and providing support wherever required

Ensure the implementation of the training feedback system for further improvement of content and
delivery mechanism

Conduct field visits as per the training plan and provide qualitative input to the Prerak and field SPOC

**C] Documentation and Information Management: -**

Work in collaboration with other departments.
- Ensure Training and quality related records and data management.
- Maintaining records, reports, and documentation related to training activities and

outcomes.
- Depending on the field, relevant certification can enhance credibility as a tech master

trainer.

**D) Help Desk -**
Assisting in M&E activities
- Developing scripts for various types of outbound calls including survey, and cross verificationIssue resolution for incoming calls by Preraks, Learners, Family Members, and Community
Members
- Escalation of issues to right team member and ensuring its closure
- Calling reports to be shared regularly (summarising the success of the calls)
- Provide monthly and cumulative reports to determine the effective of the desk

**Specific Job Skills & Values**:
1. **Teaching and Presentation**: Ability to engage and educate diverse audiences effectively.
2. **Adaptability**: Being able to adjust training methods to suit different learning styles.
3. **Empathy**:

- Understanding the needs and challenges of trainers to provide effective support.
4. **Problem Solving**: Capacity to address questions or issues that arise during training sessions
5. **Leadership**: Learning by example and inspiring trainees to excel.
6. **Technical Expertise**: In-depth knowledge and expertise in the specific technology or field

they are training on, whether it is programming languages, software tools, hardware
systems.

7. **Hands-On-Expertise**: Practical experience with the technology, including the ability to
demonstrate tasks and problem solving in real -word scenarios.

8. **Patience**: Recognizing that Prerak may have varying levels of technical aptitude and being
patient in guiding them through the learning process.

9. **Certification**: Depending on the field, relevant certification can enhance credibility as a tech
master trainer

**Minimum Qualifications, Experiences and Expectations**:
Post-Graduation in Social Sciences or related fields.

Fluent in Hindi, local language and good in English**
knows how to use a smart phone very well and knows all