Admin & Front Office Executive

11 hours ago

Kochi Kerala, India EXTREME VENTURES LLP Full time

Luxebrown USA is a premium luxury salon offering world-class beauty and grooming services. We pride ourselves on creating an exceptional experience for our discerning clientele by combining top-tier service with a sophisticated ambiance. We are looking for a highly professional and dynamic **Admin cum Front Office Executive** to be the face of our salon and ensure seamless administrative operations.

**Roles & Responsibilities**

**Front Office Operations**
- Greet clients warmly and ensure a luxurious first impression.
- Manage appointment bookings, rescheduling, and cancellations with precision using the salon’s software system.
- Maintain a clean, organized, and inviting reception area aligned with the brand’s standards.

**Client Experience**
- Provide clients with detailed information about salon services, products, and promotions.
- Offer refreshments and ensure waiting clients are comfortable.
- Handle client complaints or feedback gracefully and escalate when necessary.

**Administrative Tasks**
- Maintain and update client records, including service history and preferences.
- Handle billing, invoicing, and daily cash/card payment reconciliations accurately.
- Oversee inventory levels for salon products and coordinate restocking with suppliers.
- Prepare and share daily, weekly, and monthly reports on appointments, sales, and client feedback with management.
- Assist in creating staff schedules and ensuring operational efficiency.

**Coordination & Support**
- Act as a central point of communication between the salon team and management.
- Coordinate with vendors, suppliers, and maintenance staff to ensure smooth operations.
- Support marketing efforts by promoting events, packages, or offers via social media or in-store.

**Skills & Qualifications**

**Required Skills**:

- Strong communication and interpersonal skills to interact with high-end clients.
- Excellent organizational abilities to manage appointments, inventory, and administrative tasks.
- Proficiency in salon software and MS Office Suite (Word, Excel, PowerPoint).
- Ability to resolve client concerns effectively and deliver exceptional service.

**Preferred Qualifications**:

- Bachelor’s degree/diploma in administration, hospitality, or a related field.
- Minimum 1-2 years of experience in front office or administrative roles, preferably in luxury or hospitality settings. (**Even Fresher can apply)**

**Key Attributes**
- Professional appearance and demeanor.
- Attention to detail and accuracy in all tasks.
- Proactive, with strong problem-solving skills.
- Team-oriented with a focus on collaboration.
- Customer-centric mindset to deliver a five-star experience.

**Salon Timing : 9:30 A.M - 10:00 P.M**

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Location**:

- Ernakulam, Kerala (required)

Work Location: In person

Expected Start Date: 01/02/2025

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