Admin & Front Office Executive
3 days ago
Luxebrown USA is a premium luxury salon offering world-class beauty and grooming services. We pride ourselves on creating an exceptional experience for our discerning clientele by combining top-tier service with a sophisticated ambiance. We are looking for a highly professional and dynamic **Admin cum Front Office Executive** to be the face of our salon and ensure seamless administrative operations.
**Roles & Responsibilities**
**Front Office Operations**
- Greet clients warmly and ensure a luxurious first impression.
- Manage appointment bookings, rescheduling, and cancellations with precision using the salon’s software system.
- Maintain a clean, organized, and inviting reception area aligned with the brand’s standards.
**Client Experience**
- Provide clients with detailed information about salon services, products, and promotions.
- Offer refreshments and ensure waiting clients are comfortable.
- Handle client complaints or feedback gracefully and escalate when necessary.
**Administrative Tasks**
- Maintain and update client records, including service history and preferences.
- Handle billing, invoicing, and daily cash/card payment reconciliations accurately.
- Oversee inventory levels for salon products and coordinate restocking with suppliers.
- Prepare and share daily, weekly, and monthly reports on appointments, sales, and client feedback with management.
- Assist in creating staff schedules and ensuring operational efficiency.
**Coordination & Support**
- Act as a central point of communication between the salon team and management.
- Coordinate with vendors, suppliers, and maintenance staff to ensure smooth operations.
- Support marketing efforts by promoting events, packages, or offers via social media or in-store.
**Skills & Qualifications**
**Required Skills**:
- Strong communication and interpersonal skills to interact with high-end clients.
- Excellent organizational abilities to manage appointments, inventory, and administrative tasks.
- Proficiency in salon software and MS Office Suite (Word, Excel, PowerPoint).
- Ability to resolve client concerns effectively and deliver exceptional service.
**Preferred Qualifications**:
- Bachelor’s degree/diploma in administration, hospitality, or a related field.
- Minimum 1-2 years of experience in front office or administrative roles, preferably in luxury or hospitality settings. (**Even Fresher can apply)**
**Key Attributes**
- Professional appearance and demeanor.
- Attention to detail and accuracy in all tasks.
- Proactive, with strong problem-solving skills.
- Team-oriented with a focus on collaboration.
- Customer-centric mindset to deliver a five-star experience.
**Salon Timing : 9:30 A.M - 10:00 P.M**
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
**Location**:
- Ernakulam, Kerala (required)
Work Location: In person
Expected Start Date: 01/02/2025
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