Customer Service Officer

4 days ago

Pune, India Data Care Corporation Full time

Customer Service Executive Job Description
- Answer phone calls in a more professional manner and provide information about products and services as required by the callers
- They are responsible for taking or cancelling orders, and obtaining details of customer complaints
- Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
- Render administrative support to other customer care team members when the need arises, or as instructed
- Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
- Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company
- Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark
- Identify tasks critical to keeping customer satisfaction levels in check
- Select, hire, and train new team members
- Network with various departments and groups that are involved in customer support, orders, and processing
- Ensure maximized productivity and minimized costs
- Encourage and motivate team members for continuance of quality service delivery

**Requirements - Skills, Knowledge, and Abilities - for Customer Service Executive**
- A first degree in Management Studies, Business, Marketing, or any other related discipline
- Effective communication skills: A customer service executive must have the ability to communicate both verbally and in writingA first degree in Management Studies, Business, Marketing, or any other related discipline
- Effective communication skills: A customer service executive must have the ability to communicate both verbally and in writing
- Ability to effectively work with a team
- Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time
- Possession of interpersonal skills to be able to relate cordially with different classes of people
- Ability to handle stress well
- Ability to listen and pay attention to details
- Smart thinker: The service executive should be able to think quickly in providing solutions to the problems of customers
- Possess a pleasant and clear speaking voice, coupled with a fluency in English
- He/she must be highly motivated

**Job Types**: Full-time, Part-time, Regular / Permanent

**Salary**: ₹9,277.52 - ₹33,253.93 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Ability to commute/relocate:

- Pune - 411004, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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