Front Desk Receptionist

2 weeks ago

Bengaluru Karnataka, India SEASONS SUITES Full time

**Key Responsibilities**:

- Greet guests warmly and professionally upon arrival and departure.
- Garner positive reviews from customers.
- Handle guest check-in and check-out processes smoothly using the hotel management software.
- Answer phone calls and respond to guest inquiries, bookings, and requests.
- Manage reservations and cancellations in the system accurately.
- Coordinate with housekeeping and other departments to ensure guest satisfaction.
- Maintain a clean and organized front desk and lobby area.
- Handle cash, card transactions, and billing with accuracy.
- Assist in resolving guest complaints promptly and professionally.
- Maintain guest records securely and confidentially.
- Provide information about hotel services, amenities, and local attractions.

**Requirements**:

- Previous experience in a hotel front office or receptionist role preferred.
- Proficiency in hotel reservation software and basic computer skills.
- Good communication skills in English (knowledge of additional languages is a plus).
- Pleasant personality with strong customer service and problem-solving skills.
- Presentable appearance and professional behavior.
- Willingness to work in shifts, including weekends and holidays.

**Preferred Qualifications**:

- Experience Microsoft office with software such as IDS, Cloudbeds, or similar hotel systems.

**Job Types**: Full-time, Permanent

Pay: ₹10,236.34 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Paid time off

**Language**:

- English (preferred)

Work Location: In person

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