Current jobs related to Voice/non-voice Chat Process Executive - India - M Hub Solution

  • Non Voice Associate

    3 days ago

    India CIEL HR Full time

    Job Summary **Notice Period**: Immediate Joiners Only **Roll**: Non Voice **Domain**: Insurance **Shift Timing**: 12:30pm - 8:30pm Education Any Graduate (No UG) Experience Fresher or 1.2 yrs of similar/teaching/any experience(valid on paper) Communication Good Verbal communication in English and German Certification B2 /BA/MA B2 (Valid...

  • Bpo Voice Processer Recruiter

    1 week ago

    India Orcapod Full time

    Greetings of the day!! We have opening for BPO voice processer Recruiter. - Have experience in Hiring for voice process for International BPO. - Understanding different shifts used in BPO hiring. - Knowledge of Naukri / Monster & Shine & how to use the search as well as do the Job - The incumbent shall be good in attitude and have flexible and out of box...

  • Customer Service Domestic Non Voice Regional Language Team Member-bps

    2 weeks ago

    India Hexaware Technologies Full time

    To handle Telecom Non Voice Transactions Request for India based Telecom service provider using various tools to complete a transaction and ensure that transactions are processed in a timely manner also responsible for processing the transactions with efficient and accurate manner

  • Customer Service Domestic Non Voice Regional Language Team Member-bps

    1 day ago

    India Hexaware Technologies Full time

    To handle Telecom Non Voice Transactions/Request for India based Telecom service provider using various tools to complete a transaction and ensure that transactions are processed in a timely manner also responsible for processing the transactions with efficient and accurate manner.

  • Customer Support Executive

    6 days ago

    Bengaluru, India Squared Circle E-Com Pvt. Ltd Full time

    Job Description We are hiring! Please share your CVs to [Confidential Information] Experience: 0-2 Years Job Overview: We are seeking an English Customer Support Representative to handle both voice and non-voice interactions. This role requires a professional with strong communication skills, patience, and problem-solving abilities. The ideal candidate...

  • International voice process agent

    6 days ago

    Gurugram, Gurugram, India V Power Logistics Full time

    Job Description We&aposre Hiring! | International Voice Process Night Shift Shift Timing: 5:30 PM 2:30 AM (Monday to Friday) Location: Gurgaon sec 19 , Udyog vihar --- About Us: V Power Logistics is a fast-growing logistics company with expanding operations in the US. We specialize in providing reliable freight and logistics solutions. Were on the...

  • Only 24h Left: Bpo Executive

    2 weeks ago

    India Impacteers Full time

    Job Summary We are looking for energetic and customer-focused BPO Executives to join our growing team The ideal candidate will handle customer interactions efficiently and professionally ensuring high levels of satisfaction and adherence to quality standards The role may involve voice inbound outbound chat email or back-office support based on the...

  • Voice Support Specialist

    1 week ago

    India beBeeTelecom Full time ₹ 8,00,000 - ₹ 12,00,000

    Telecom Voice Support SpecialistWe are seeking a highly skilled Telecom Voice Support Specialist to join our team. As a key member of our operations, you will be responsible for handling telecom voice transactions in India.You will utilize various tools to complete transactions efficiently and accurately. Your timely processing of transactions is crucial to...

  • Voice Network Specialist

    2 weeks ago

    India beBeeNetwork Full time ₹ 15,00,000 - ₹ 28,00,000

    Senior Voice Network EngineerWe are seeking a highly skilled Senior Voice Network Engineer to join our team.This is a challenging and rewarding role that requires expertise in designing, implementing, and managing complex voice networks. The ideal candidate will have a strong background in Cisco UCCE, CUCM, and other related technologies.Key...

  • Senior Executive

    6 days ago

    Thane, India Tata AIA Life Full time

    Job Description Role description A Position Overview Position Title Quality Executive Department Process Excellence Level/ Band Sr. Executive/AM Role Summary/Job Specifications: We are seeking a detail-oriented and experienced Quality Executive to join our team. The ideal candidate will be responsible for ensuring the highest standards of quality...

Voice/non-voice Chat Process Executive

2 weeks ago

India M Hub Solution Full time

**Voice/Non-Voice Chat Process Executive Overview**: The Voice/Non-Voice Chat Process Executive plays a crucial role in providing exceptional customer support through voice or non-voice chat channels. They are responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. This role is pivotal in maintaining high customer satisfaction and strengthening the company's reputation. Key Responsibilities:
Responding to customer inquiries via voice or non-voice chat channels
Providing accurate, valid, and complete information to customers
Resolving customer issues and complaints
Identifying and escalating priority issues
Building sustainable customer relationships
Meeting personal and team qualitative and quantitative targets
Maintaining a positive, empathetic, and professional attitude
Collaborating with team members to enhance the overall customer experience
Keeping records of customer interactions, transactions, comments, and complaints
Communicating and coordinating with internal departments
Ensuring customer satisfaction and providing professional customer support
Adhering to company policies and procedures
Striving to achieve first-call resolution
Handling customer escalations with tact and diplomacy
Participating in ongoing training and development Required Qualifications:
Bachelor's degree in any field or equivalent work experience
Proven work experience in a customer service or support role
Excellent verbal and written communication skills
Proficient in typing and using chat and ticketing systems
Ability to multitask, prioritize, and manage time effectively
Strong problem-solving skills with a focus on quality
Ability to work well in a team environment
Empathetic, patient, and able to handle pressure
Basic computer skills and familiarity with CRM systems
Customer-oriented and focused on delivering a high-quality service
Ability to adapt and learn quickly in a fast-paced environment
Knowledge of customer service principles and practices
Flexibility to work in shifts, including weekends and holidays
Positive and professional attitude towards work and colleagues
Proactive and self-motivated with a strong willingness to learn and grow Contact HRManager WhatsApp8441936182