Tellecaller

2 days ago

Hyderabad Telangana, India CWU MARKETING PVT LTD Full time

**Key Responsibilities**:

- **Making Outbound Calls**:

- Conduct calls to potential customers to promote products, services, or offers.
- Follow up on leads from marketing campaigns, events, or referrals.
- Cold call prospective clients to generate new business opportunities.
- **Handling Inbound Calls**:

- Answer incoming calls and assist customers with inquiries, concerns, or requests.
- Provide detailed information on services or products based on customer needs.
- **Customer Service**:

- Resolve customer complaints or issues by providing accurate information and timely solutions.
- Guide customers through product features and explain benefits.
- Ensure high customer satisfaction by providing professional and friendly service.
- **Data Entry & Reporting**:

- Maintain accurate records of customer interactions in the CRM system.
- Update databases with contact details, lead status, and outcomes of calls.
- Generate daily, weekly, or monthly reports as required.
- **Sales Support**:

- Assist in closing sales by setting up appointments or transferring qualified leads to the sales team.
- Provide necessary product information and help customers in making informed purchase decisions.
- **Follow-up and Reminders**:

- Make follow-up calls to clients regarding appointments, service reminders, or billing inquiries.
- Track customer feedback and relay it to the appropriate departments.
- **Upselling and Cross-selling**:

- Suggest additional products or services to existing customers based on their needs.
- Meet targets for sales, lead generation, or customer satisfaction.

**Skills and Qualifications**:

- Excellent communication skills (both verbal and written).
- Strong interpersonal skills with the ability to build rapport quickly.
- Ability to handle rejection and stay motivated.
- Good knowledge of the company's products/services.
- Basic understanding of customer relationship management (CRM) systems.
- Ability to work in a team and individually.
- Strong organizational and time management skills.
- Prior telecalling, customer service, or sales experience is an advantage.

Pay: ₹10,103.02 - ₹15,470.51 per month

Schedule:

- Day shift

Work Location: In person

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