Customer Care Executive-noida
3 days ago
**Job description**
**Customer Support Executive (Blended Process - Chat 80% and Call 20%)**
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**Answering the interview call is essential. If you can't commit, please don't apply.**
**You will receive a brief interview call within 3-5 days, so please stay alert.**
**If selected, you must attend a WALK-IN interview in Noida Sector 62.**
**Proficient or Excellent English & Confidence Required**
**Work Mode: Work From Office**
**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**
**MAXIMUM BUDGET (Non-Negotiable): ₹25,000 CTC to ₹30,000 CTC**
**Salary**:
**Freshers: ₹25,000 CTC (In-hand: ₹20,000)**
**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**_**
**Position Type: Full-Time**
**Roles and Responsibilities**:
**Manage customer inquiries and issues through both chat (80%) and voice support (20%).**
**Provide outstanding customer service to ensure customer satisfaction and effectively resolve concerns.**
**Maintain a professional and courteous communication style in both English and Hindi.**
**Accurately record customer interactions and escalate complex issues when necessary.**
**Adapt to various customer interactions and handle them efficiently in a fast-paced environment.**
**Requirements**:
**Skills: Strong communication skills in English and Hindi, clear speaking voice, and ability to pass Versant-5 or an equivalent assessment.**
**Qualification: Graduation in any discipline.**
**Versant Score: A score of 5 on the Versant test is required.**
**Additional Information**:
**Work Location: Noida Sector - 62**
Pay: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Language**:
- Hindi (preferred)
- English (required)
**Location**:
- Noida, Uttar Pradesh (required)
Work Location: In person
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