
Administer to Work 1 to 3 Years Kolkata
3 days ago
**Job Description**:
- **Demonstrate knowledge of processes and procedures relevant HR Administration, Workforce Planning, People Movements and Leavers & Reporting areas.**:
- **Deliver high quality, professional and proactive day to day service to the Client, with agreed SLA’s.**:
- **Manage day to day issues, flag and mitigate them and manage escalations.**:
- **Process client’s escalations.**:
- **Keep all required process documentation up to date (process maps and procedures) and other documentation within agreed timeframes.**:
- **Participate in preparing the HR related reports on workload management, SLA achievement (including quality) and process efficiency.**:
- **Analyse the related management reports to observe trends and introduce improvements.**
**Primary Skills**:
- **Manage processes according to Capgemini methodology.**:
- **Handle regular communication with the Client counterparts and build relationship with them for the future delivery.**
**Secondary Skills**:
- **Continually seek out ways to improve Client satisfaction.**:
- **Build the positive and supportive team culture and help team to improve efficiency.**:
- **Flexible to work in 24*7 shift including night shifts.
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