Helpdesk Executive

3 days ago

Kondapur Hyderabad Telangana, India LeSecurise Private Limited Full time

**Customer Service Executive (Helpdesk)**

1. Uniform and grooming always top.

2. ⁠Smiley faces

3. ⁠Patience level 100%

4. ⁠Daily report with 100 percent completion of tickets / escalation to next level in 24 hrs resolution time frame.

In a residential community typically has a range of responsibilities aimed at ensuring residents' needs and concerns are addressed efficiently and effectively.

The Customer Service Executive serves as the primary point of contact for residents, addressing their inquiries, concerns, and service requests. This role involves managing communications, coordinating with maintenance and management teams, and ensuring a high level of resident satisfaction.

Key Responsibilities:
**1.Resident Interaction**:
Address and resolve resident enquiries, complaints, and service requests promptly and professionally ending call say Thank you/ Namskaram.

**2. Service Coordination**:
Coordinate with internal teams to ensure timely resolution of service requests.

Follow up with residents to ensure issues are resolved to their satisfaction (very important here)

**3.Communication**:
Maintain open and effective communication channels with residents and management.

Disseminate community updates, notices, and event information with good language and check spellings ( Any wrong / improper communication posted Continued for 3rd time job will be removed without notice)

**4.Record Keeping**:
Maintain accurate records of resident interactions, service requests, and follow-up actions with voice recorded.

Update resident information and service logs in the community management system.

**5.Conflict Resolution**:
Mediate conflicts between residents or between residents and staff, seeking amicable solutions.

Escalate complex issues to the property manager / incharge Manager when necessary immediately.

**6.Event Coordination**:
Assist in organizing community events and activities to foster a sense of community.

Promote participation and ensure events run smoothly.

**7.Community Standards**:
Educate residents on community rules and regulations with patience.

Monitor compliance with community standards and address violations appropriately.

**8.Administrative Support**:
Provide administrative support to the management team as needed.

Assist with lease renewals, move-ins, and move outs.

**Must follow**:
Friendly and approachable demeanour.

Patience and empathy in dealing with residents' concerns.

All time follow up on tickets until completion by service team.

Pay: ₹19,000.00 - ₹21,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Shift:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Work Days:

- Monday to Friday
- Weekend availability

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Application Deadline: 19/01/2025
Expected Start Date: 20/01/2025

  • Helpdesk Executive

    5 days ago

    Hyderabad, Telangana, India JLL Full time

    JLL supports the Whole You, personally and professionally. Helpdesk Executive Integrated Facilities Management — Work Dynamics (India, APAC) **What this job involves**: Redefining user support “Our customer—our priority” will be your tagline. Leading the helpdesk operations team, you will lend your expertise in analyzing data, crafting infographic...

  • High Salary! Helpdesk Executive

    4 days ago

    Hyderabad, Telangana, India Jones Lang LaSalle Full time

    JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they...

  • Helpdesk Executive

    7 days ago

    Hyderabad, Telangana, India JLL Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Helpdesk Executive

    5 days ago

    Hyderabad, Telangana, India JLL Full time

    JLL supports the Whole You, personally and professionally. **What this job involves**: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order? If so, then you might just be what we’re looking for. Reporting to the facility manager, you’ll provide efficient and cost effective transport service to the...

  • Helpdesk Executive

    3 days ago

    Hyderabad, Telangana, India JLL Full time

    JLL supports the Whole You, personally and professionally. JLL supports the Whole You, personally and professionally. **What this job involves**: **What your day-to-day will look like**: **Issue Resolution**: Handle and resolve customer complaints or escalations in a professional and timely manner. **Collaboration**: Work with internal teams to resolve...

  • Helpdesk Executive

    2 weeks ago

    Hyderabad, India JLL Full time

    Helpdesk Executive Work Dynamics What this job involves? Receive & log calls/complaints/requests from clients/customers/tenants etc into the Servimax. Handle Servimax Efficiently and Effectively. Forwarding on reactive calls to shift engineers. Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety? Do you...

  • Process Lead – Helpdesk Experience

    1 week ago

    Hyderabad, Telangana, India Dr. Reddy's Laboratories Full time

    Company Description Dr Reddy s Laboratories Ltd is a leading multinational pharmaceutical company based across global locations Each of our 24 000 plus employees comes to work every day for one collective purpose to accelerate access to affordable and innovative medicines because Good Health Can t Wait We started in 1984 with a modest investment 20...

  • Walk in for Helpdesk Executive

    2 weeks ago

    Gachibowli, Hyderabad, Telangana, India Enliven Estate Management Full time

    Walk in drive for' Helpdesk executive for Residential maintenance. Work location: Gachibowli,Kondapur,Hyderabad-500084 Education: 12th to Any degree Relevant experience: 1 to 3 years in any industry or maintenance /real estate added advantage Shift : Rotational Job description: - Receive & log calls/complaints/requests from clients/customers/tenants...

  • Helpdesk Executive

    2 weeks ago

    Hyderabad, India JLL Full time

    About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...

  • Helpdesk Executive

    1 week ago

    Hyderabad, India JLL Full time

    JLL supports the Whole You, personally and professionally. JLL supports the Whole You, personally and professionally. Helpdesk Executive Work Dynamics - Integrated Facilities Management POSITION GOALS Seeking customer service representatives who are focused on providing prompt, courteous and professional customer service. Participate in all customer...