Support Executive

3 days ago

Rajkot Gujarat, India Softhealer Technologies Full time

**Job Summary**:
We are looking for a dedicated **Support Executive (Night Shift)** to join our dynamic team. Your primary responsibility will be to assist customers, manage support requests, and ensure smooth operations during night hours. This role is crucial in maintaining high service levels and client satisfaction overnight.

**Responsibilities**:

- Maintain detailed records of customer interactions and issue resolutions.
- Follow up on customer inquiries and ensure satisfactory closure.
- Escalate unresolved issues to relevant departments as needed.
- Assist in onboarding and guiding customers through products/services.
- Achieve daily/weekly call and resolution targets.
- Ensure high levels of customer satisfaction and professionalism.
- Participate in team meetings and continuous training programs.
- Work closely with sales/support teams to improve service delivery.

**Experience**:

- Fresher - 1 Year

**Available Shift Timings**:

- **From 5:00 PM TO 1:00 AM**:

- **From 1:00 AM TO 8:00 AM**

**Education**:

- Bachelor’s degree in business administration, Marketing, Communication, or a related field.

**Must Have**:

- **Excellent verbal and written communication skills in English.**:

- Strong interpersonal skills with a customer-focused attitude.
- Ability to multitask and manage time effectively.
- Basic understanding of CRM and support ticketing systems.
- Self-motivated, proactive, and able to work independently during night hours.
- Comfortable working in a fast-paced and target-driven environment.

Pay: ₹10,000.00 - ₹30,000.00 per month

Schedule:

- Night shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 9023246069
Application Deadline: 31/08/2025
Expected Start Date: 13/07/2025

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