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E-commerce Executive

2 weeks ago

Gurgaon, India SHRI RAM JEWELLERS Full time

**Roles and Responsibilities**

*
- Uploading Products on Ecommerce Website.
- Maintaining the store's online inventory
- Communicating with customers in case of any questions or discrepancy for order fulfillment

*
- Coordinate order processing, delivery and returns of customer orders.
- Coordinate with other teams on the execution of brand, marketing and e-commerce activities.
- Ensure the fulfilment of customers' orders via store pick of delivery service.
- Execute activities driven by data analytics.
- Identify strategic business partnerships.
- Implement new business collaboration plans.
- Implement preventive and corrective measures of disaster recovery plan.
- Implement the customer loyalty programmes.
- Implement the e-commerce activities.
- Maintain business partnerships.
- Manage a diverse service environment.
- Manage the operations for good service.
- Manage the service quality and customer satisfaction.
- Monitor and maintain proper functionality of the website.
- Observe the sales, promotions, marketing and social media activities over digital platforms.
- Reporting to admin about day to day activities of ecommerce website
- Promote good service performance.
- Track and report the business outcome of data-driven insights.

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

COVID-19 considerations:
All customers and staff are required to wear face masks at all times. Areas are being disinfected on frequent intervals.

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- E-commerce: 1 year (required)