Tellecaller

**Job Title**: Telecaller
**Location**: 2nd Floor, Nandikeshwara Building 3rd Cross, Bannerghatta Rd, above Liberty Exclusive Showroom, Pai Layout, Hulimavu, Bengaluru, Karnataka 560076
**Salary**: ₹1.2 LPA - ₹2.16 LPA
**Mode**: Hybrid (3 days Work from Office, 2 days Work from Home)
**Interview**: Face-to-Face

**Shift Timings**
- **Indian Shift**: 9:00 AM to 6:00 PM IST
- **US Shift**: 8:00 PM to 5:00 AM IST

**Company Overview**
At **LitSpark Solutions**, we specialize in delivering high-quality sales and customer service solutions to clients across the globe. Our innovative and customer-first approach has helped businesses thrive, and we are constantly seeking motivated individuals to join our growing team. If you are a passionate, results-driven professional, we would love to have you on board

**Job Brief**
We are hiring enthusiastic **Telecallers** for both Indian and US shifts to reach out to prospective and existing customers. You will serve as the first point of contact for our customers, representing the company in a positive and professional manner. You will be responsible for making both inbound and outbound calls to promote our products and services, gather customer information, and ensure sales conversions.
This role is ideal for someone with excellent communication skills, persistence, and the ability to handle objections while maintaining a positive attitude.

**Key Responsibilities**
- **Making outbound calls** to customers during assigned shifts (Indian or US) to promote products and services.
- **Responding to inbound customer inquiries** and documenting important details in the CRM.
- **Meeting daily or weekly call and sales targets** set by the company.
- **Understanding customer needs** and providing relevant product or service recommendations.
- **Maintaining clear records** of calls, customer interactions, and sales data for follow-up.
- **Collaborating with the Sales team** to ensure smooth handover of accepted offers and deals.
- **Resolving customer queries** quickly and effectively to ensure a positive customer experience.
- **Tracking and reporting sales efforts**, both successful and unsuccessful, for performance evaluation.
- **Keeping updated on products** and market trends to better serve customers.
- **Handling customer complaints** with professionalism and providing timely solutions.

**Requirements and Skills**
- **Experience**: 2+ years of experience in telecalling, telemarketing, or a similar role.
- **Education**: Minimum high school diploma (equivalent). Additional education in sales or communication is an advantage.
- **Technical Skills**: Proficiency with CRM software and data entry systems.
- **Communication**: Fluent in English (and Hindi for Indian shift), with excellent oral and written communication skills.
- **Sales Ability**: Proven ability to persuade customers, overcome objections, and achieve sales targets.
- **Problem-solving**: Strong problem-solving skills and the ability to handle stress and pressure.
- **Flexibility**: Ability to work different shifts, including night shifts for the US market.
- **Organizational Skills**: Exceptional time management, multitasking, and record-keeping skills.
- **Customer Focus**: Ability to build and maintain strong customer relationships, ensuring satisfaction.

**Shift Specific Details**
- **Indian Shift**:

- **Shift Timing**: 9:00 AM to 6:00 PM IST
- **Target Market**: Indian customers
- **Language**: Fluent in English and Hindi
- **US Shift**:

- **Shift Timing**: 8:00 PM to 5:00 AM IST
- **Target Market**: US customers
- **Language**: Fluent in English, with understanding of US cultural and communication styles

**Why Join Us?**
LitSpark Solutions offers a flexible hybrid work model, competitive salary, and an opportunity to grow within a dynamic and supportive work environment. Whether you're working with Indian or US clients, you will be part of a team that values your contributions and provides ample opportunities for career advancement.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 1 year (required)

Work Location: In person