Customer Sales Executive

2 days ago


Thane, India Crecer Inteligente Full time

The Representative Customer Service interfaces with customers via inbound calls. This position provides customer service support and Sales

Experience - Fresher or any experience
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹20,000.00 - ₹32,665.48 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Evening shift
- Fixed shift
- Monday to Friday
- Night shift
- US shift
- Weekend availability

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Business development: 1 year (preferred)
- Lead generation: 1 year (preferred)
- total work: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8828069275


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