Guest Relations Executive

17 hours ago

Ahmedabad, India Zivaya Wellness Private Limited Full time

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- **Customer Service**: Provide exceptional customer service to spa guests, ensuring their needs are met and their experience is enjoyable and memorable.
- **Guest Relations**: Build and maintain positive relationships with spa guests, addressing their concerns and resolving any issues that may arise during their visit.
- **Appointment Management**: Schedule and manage spa appointments, coordinating with guests and spa staff to ensure smooth operation and optimal guest experience.
- **Spa Promotion**: Assist in promoting spa services and packages to guests, providing detailed information about treatments, pricing, and special offers.
- **Communication**: Communicate effectively with guests, both in person and over the phone, providing accurate information and answering inquiries regarding spa facilities, services, and policies.
- **Upselling**: Identify opportunities to upsell spa services or retail products to enhance the guest experience and increase revenue.
- **Billing and Payments**: Process guest payments accurately, handle billing inquiries, and maintain proper documentation of financial transactions.
- **Facility Maintenance**:Monitor the cleanliness and appearance of the spa facility, reporting any maintenance issues to the appropriate personnel.
- **Guest Feedback**: Collect and evaluate guest feedback, suggestions, and complaints, and take necessary actions to improve the guest experience.
- **Team Collaboration**: Collaborate with other spa staff members to ensure a seamless guest experience, assisting in various tasks as needed.
- **Qualifications**:_
- **Education**: High school diploma or equivalent. Additional certification or training in hospitality, customer service, or spa management is a plus.
- **Customer Service Skills**: Strong interpersonal skills with a friendly and approachable demeanor. Ability to provide exceptional customer service and address guest concerns.
- **Communication Skills**: Excellent verbal and written communication skills. Ability to convey information clearly and professionally.
- **Organization and Multitasking**: Effective organizational and multitasking abilities to manage appointments, guest inquiries, and administrative tasks.
- **Attention to Detail**: Meticulous attention to detail to ensure accurate scheduling, billing, and guest records.
- **Problem-Solving**: Strong problem-solving skills to address guest issues and find appropriate solutions.
- **Sales Skills**: Basic sales skills to promote spa services and products, with a focus on upselling.
- **Team Player**: Ability to work well within a team and collaborate with other spa staff members.
- **Flexibility**: Willingness to work flexible hours, including evenings, weekends, and holidays, as spa operations often require extended hours.

**Salary**: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Fixed shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 9669669525

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