Customer Service Executive

1 day ago

Kolkata West Bengal, India Flying Squirrel Holidays (www.flyingsquirrelholidays.com) Full time

Verbal and written communication in English is a must.

**Key Responsibilities**:
**2. Booking & Reservation Management**:

- Process bookings, cancellations, modifications, and special requests efficiently. - Coordinate with airlines, hotels, transport providers, and other vendors to confirm reservations. - Ensure all bookings are accurate and documented in the company’s system.

**3. Issue Resolution** - Address customer concerns, complaints, and feedback promptly and professionally. - Provide quick solutions to resolve issues related to bookings, travel arrangements, or services. - Escalate unresolved matters to senior management when necessary.

**4. Sales & Upselling** - Promote travel packages, upgrades, and add-on services to maximize revenue. - Maintain knowledge of current promotions, special offers, and seasonal discounts.

**5. Documentation & Reporting** - Maintain accurate records of customer interactions, transactions, and complaints. - Prepare daily, weekly, and monthly reports related to customer service activities.

**6. Collaboration & Coordination** - Work closely with sales, operations, and marketing teams to ensure smooth service delivery. - Coordinate with travel partners for itinerary changes, availability, and service quality.

**Qualifications & Skills**:
- 1. Bachelor’s degree in **Travel & Tourism, Hospitality Management**, or related field (preferred).

2. Prior experience in **customer service, preferably in the tourism or travel industry**.

3. Excellent **communication skills in English**and interpersonal skills.

4. Strong **problem-solving abilities** and attention to detail.

Pay: ₹25,000.00 - ₹30,000.00 per month

Application Question(s):

- How much would you rate yourself in English communication from 1 - 10?
- What is your Current CTC?
- What is your Expected CTC?
- What is your Notice Period?

Work Location: In person

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