Process Coordinator

9 hours ago

Sikanderpur Gurugram Haryana, India QUBA HOMES Full time

**Job Summary**:
We are seeking a highly organized and proactive **Process Coordinator** to manage end-to-end client communication and coordination. This role acts as the communication bridge between clients, internal teams, and vendors to ensure smooth execution of projects post-deal closure.

**Key Responsibilities**:
**Client Onboarding & Group Management**
- Create dedicated WhatsApp/Telegram groups for clients upon deal closure.
- Greet clients in their respective groups and introduce them to the Quba process.
- Add relevant internal team members and assign clear communication protocols.

**Process Communication & Updates**
- Share timely updates on each phase of the interior/furniture project (design, production, delivery, installation).
- Ensure client queries are acknowledged and addressed promptly within the group.
- Serve as a single point of contact for all client communications during execution.

**Sample Coordination**
- Coordinate sending and receiving of material/fabric/finish samples as per project needs.
- Maintain proper documentation and tracking of sample dispatches and approvals.
- Follow up with clients for timely feedback on shared samples.

**Internal Coordination**
- Work closely with design, production, procurement, and site teams to collect accurate information for client updates.
- Escalate delays or client concerns to relevant departments for quick resolution.

**Client Satisfaction & Experience**
- Ensure the client feels valued and updated throughout the journey with Quba Homes.
- Collect periodic feedback and share insights with the internal team to improve service quality.

**Preferred Skills & Requirements**:

- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Familiarity with WhatsApp Business tools or CRM software is a plus
- Prior experience in interior, architecture, or customer coordination roles preferred
- Professional and client-centric attitude

**Job Types**: Full-time, Permanent

Pay: ₹10,198.39 - ₹22,000.00 per month

Application Question(s):

- Can you start immediately?

**Experience**:

- Project coordination: 2 years (required)

**Location**:

- Sikanderpur, Gurugram, Haryana (preferred)

Work Location: In person

**Speak with the employer**
+91 9311551415

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