Logistics Coordinator
15 hours ago
**Customer Support Executive (Logistics Experience Required)**
We are looking for an **experienced Customer Support Executive** with a background in the **logistics industry** to join our team in **Gurgaon (Work from Office).**
**Location**: Sector-27, Gurgaon
**Employment Type**: Full-Time
**Salary**: ₹18,000 - ₹25,000 (Based on Experience)
**Work Timings**: 9:00 AM - 6:00 PM, Monday to Saturday
**Key Responsibilities**:
**Customer Assistance**: Handle inbound and outbound calls, resolving logistics-related inquiries.
**Order Tracking & Coordination**: Provide customers with real-time shipment updates and resolve delivery issues.
**Issue Resolution**: Address customer complaints, delays, and missing shipments with prompt follow-ups.
**Coordination with Logistics Partners**: Communicate with transport vendors and internal teams to ensure smooth operations.
**Data Management**: Maintain accurate customer and shipment records in CRM and tracking systems.
**Process Improvement**: Identify recurring issues and suggest improvements for better service efficiency.
**Requirements & Qualifications**:
**Mandatory**: 1-3 years of experience in **customer support within a logistics or e-commerce** company.
Strong understanding of **order tracking, last-mile delivery, and shipment handling.** Excellent communication skills in **Hindi & English.**
Proficiency in **MS Office, CRM tools, and logistics tracking software.**
Ability to **multi-task, problem-solve, and handle high-pressure situations.**
**Why Join Us?**
Be part of a **growing brand in logistics & e-commerce.**
Opportunity to work in a **fast-paced, dynamic environment.**
Competitive salary & career growth opportunities.
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
- Morning shift
Ability to commute/relocate:
- Sikanderpur, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)
Work Location: In person
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