Patient Caller

3 days ago


Mogappair West Chennai Tamil Nadu, India Riamin Infotech Private Limited Full time

**Job Description: Patient Caller**

**Job Location**: Mogappair West, Chennai
**Experience**: 2+ years
**Salary Range**: ₹2,00,000 - ₹4,00,000 per annum
**Shift**: Night Shift
**Interview Mode**: Direct Interview
**Interview Timings**: 2:00 PM to 8:00 PM (Monday to Friday)

**About the Role**:
**Key Responsibilities**:

- **Patient Interaction**:

- Call patients to discuss outstanding bills and clarify any questions related to medical billing.
- Provide detailed explanations of charges, insurance coverage, and payment options.
- **Payment Follow-Up**:

- Follow up with patients regarding overdue payments and negotiate payment arrangements.
- Address and resolve patient concerns related to billing discrepancies.
- **Documentation and Reporting**:

- Maintain accurate and up-to-date records of patient interactions and payment statuses.
- Generate regular reports on collections and patient account updates.
- **Compliance and Confidentiality**:

- Ensure all interactions comply with HIPAA regulations and company policies.
- Handle sensitive patient data with the utmost confidentiality and professionalism.

**Key Skills and Qualifications**:

- Minimum of 2 years of experience in patient calling or a related customer service role.
- Strong understanding of medical billing, insurance terms, and payment processes.
- Excellent verbal and written communication skills in English.
- Empathetic approach with the ability to handle patient concerns effectively.
- Proficiency in using billing software and CRM tools.
- Ability to work under pressure and meet daily/weekly productivity targets.

**Benefits**:

- Competitive salary within the range of ₹2-4 LPA.
- Opportunity to work in a patient-focused and collaborative environment.
- Exposure to US healthcare processes and growth opportunities.

**How to Apply**:
Pay: ₹16,000.00 - ₹30,983.79 per month

Schedule:

- Night shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person


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