Enterprise App Admin Ii

4 days ago

Chennai Tamil Nadu, India Five9 Full time

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

**Salesforce CPQ & NPI Specialist**

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

**Key Responsibilities**
- Own and drive the end-to-end New Product Introduction (NPI) process within Salesforce and Salesforce CPQ, ensuring timely and accurate setup of new products, pricing, and related rules.
- Collaborate closely with GTM, SalesOps, and Legal to gather requirements, define product and pricing structures, and ensure compliance with business and legal standards.
- Configure and maintain product catalogs, pricing rules, bundles, and guided selling flows in Salesforce CPQ.
- Manage and implement changes to DocuSign CLM exhibits and agreements as required for new product launches.
- Ensure all NPI activities are documented, tracked, and communicated to relevant stakeholders.
- Troubleshoot and resolve issues related to product setup, pricing, and CLM integrations.
- Support ongoing process improvements and automation initiatives to streamline NPI and CPQ operations.
- Maintain data integrity and compliance across Salesforce, CPQ, and CLM systems.

**Key Requirements**:

- Minimum **5 years** of hands-on experience with **Salesforce**, including at least **3 years** specializing in **Salesforce CPQ** and NPI processes.
- **Salesforce Administrator** and Salesforce **CPQ certifications** are required.
- Experience with **DocuSign CLM**; DocuSign CLM certification is **preferred** but not required.
- Demonstrated experience working with GTM, SalesOps, and Legal teams on product and pricing initiatives.
- Strong understanding of product lifecycle management, pricing strategies, and contract lifecycle management.
- Excellent analytical, problem-solving, and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Must **reside in Chennai,**India and willing to work during U.S. Pacific Time hours.

**Why You’ll Love This Role**:

- You'll be at the forefront of our product launches, directly impacting our go-to-market strategy and revenue generation.
- This role offers a unique opportunity to blend your technical expertise with strategic business initiatives.
- You'll work closely with diverse teams across the organization, including GTM, Sales Operations, and Legal.
- If you thrive in a fast-paced environment and enjoy solving complex problems, this role offers significant impact and growth potential.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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