Servicenow Solution Architect

2 weeks ago

Pune Maharashtra, India NewRocket Full time

**NewRocket** brings over 19 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes Beyond Workflows to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With over 3,000 ServiceNow certifications, NewRocket's business strategists take a holistic, strategic approach to optimize the ServiceNow platform and help clients solve industry-specific challenges.

**Why You**

**The Role**
- Experience with implementing integrations with ServiceNow Discovery and Core module (Normal Incident, MIM, Problem, Knowledge, Change, ESS, CMS ).
- Creation of script-based Assignment and Approval rules, custom-related lists, Access Control list, UI Policy, and client script.
- Create and execute development plans as appropriate to meet changing needs and requirements.
- Knowledge of ITIL V3 processes and hands-on with ITIL process implementation.
- Conduct requirements gathering workshops

**What You Will Be Doing**
- Help integration team in planning and packaging the ServiceNow service portal integration solution.
- Conduct Requirements Analysis sessions and customer workshops.
- Draft use cases and functional requirements documents.
- Draft proposals and statements of work for solutions.
- Reviewing and providing guidance on functional requirements documents.
- Provide technical assistance in a pre-sale's capacity.

**What You Bring Along**
- Experience with ServiceNow Portal products.
- 4 years of ServiceNow Platform Experience with an in-depth understanding of ServiceNow architecture.
- Collaboration with customers is something you love to do Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources.
- Experience with IT systems and technology platforms
- Adapts quickly in a fast-paced environment

**Technical Skills**
- Programming languages: JavaScript, Java, Web Services, PowerShell, Shell Script, HTML
- Databases: Familiar with Oracle, Microsoft SQL 2000/ 2005, Postgres
- Web Servers: Jakarta Tomcat, Apache
- Virtual: VMware, Hyper-V
- Protocol: TCP/IP, Ethernet, FTP, SSH, T1 & Firewalls

**Education**:

- A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience

**Certifications & Knowledge**
- ServiceNow Fundamentals certification required

**We Take Care of Our People

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