Servicenow Architect

7 days ago

Pune Maharashtra, India Weekday Full time

**This role is for one of our clients**

Industry: Technology, Information and Media

Seniority level: Associate level

Min Experience: 10 years

Location: Hyderabad, Pune, Bengaluru

JobType: full-time

**Key Responsibilities**

**Architectural Leadership**

Define and own the overall ServiceNow architecture and technical roadmap across multiple business domains.

Lead the design and implementation of scalable, secure, and high-performance ServiceNow solutions.

Ensure alignment with enterprise architecture, governance, and best practices.

**Solution Design & Development**

Lead the development of workflows, UI policies, business rules, and integrations to automate and streamline business processes.

Create reusable frameworks, design patterns, and best practices to improve delivery speed and maintainability.

**Integration & Automation**

Architect and implement integrations between ServiceNow and third-party systems using **REST/SOAP APIs, IntegrationHub, and custom scripts**.

Drive automation and orchestration initiatives to reduce manual dependencies and enhance operational efficiency.

**Leadership & Mentorship**

Guide a team of developers and admins, conducting technical reviews and ensuring adherence to ServiceNow standards.

Collaborate with business stakeholders to translate requirements into technical designs and solution blueprints.

Provide technical thought leadership on ServiceNow capabilities and roadmap planning.

**Governance & Quality Assurance**

Establish standards for development, testing, deployment, and documentation.

Ensure platform performance, data integrity, and adherence to security protocols.

Continuously evaluate and implement new ServiceNow features and upgrades.

**Requirements**:
**10+ years** of total experience with at least **7+ years in ServiceNow development, customization, and integration**.

Proven track record of leading **end-to-end ServiceNow implementations** — from discovery to deployment.

Strong programming skills in **JavaScript, GlideRecord, GlideSystem**, and Flow Designer.

Deep understanding of **ServiceNow architecture, data model, ACLs, and update sets**.

Experience working in **Agile environments** with CI/CD pipelines for ServiceNow.

Excellent communication and stakeholder management skills.

ServiceNow certifications such as **Certified Technical Architect, Certified Application Developer (CAD)**, or **Certified Implementation Specialist (CIS)** are a strong plus.

**Preferred Qualifications**

Experience designing multi-instance ServiceNow environments for enterprise-scale organizations.

Familiarity with **Performance Analytics, Virtual Agent, and Service Portal customization**.

Exposure to **DevOps, cloud platforms (AWS/Azure), and ITOM/ITBM** modules.

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