Customer Service Representative

7 days ago

Mumbai, India Tagit RFID Solutions JLT Full time

**Job description**

Opportunity to work with TAGIT RFID a leading technology solutions company based out of UAE that provides solutions to Jewelery, Retail, Asset and Hospitality industry among others for over 10 years.

Responsibilities and Duties

**Responsibilities**:

- Responsible for managing the sales revenue and relationship with a set of client accounts
- Acquiring a thorough understanding of key customer needs and requirements
- Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
- Contribute in sustaining and growing business to achieve long-term success
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Conduct onsite training for customers
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
- Coordination and follow up with cross-functional teams within, for growth and relationship

management of existing business

Attributes that will help you succeed at TAGIT
- Service-oriented - ready to go the extra mile for their clients
- Strategic - understands the big picture
- Process driven - understands how following a process leads to easy work practice
- Proactive - doesn’t wait to take action, is in charge
- Responsible - takes responsibility for actions and outcomes; is accountable to the other
- Good communicator - writes and speaks for impact; confirms that the other side has the same understanding
- Is prepared - doesn’t get hit with surprises; does the preparation work that others skip
- Great listener - active listener, makes sure the other side is heard
- A closer - knows when to ask for the business; isn’t afraid to discuss value or money
- Forward looking - doesn’t just look in the rear-view mirror; always asks “what’s next?”
- Fact-based - based in reality; knows that “hope is not a strategy”
- Fearless - takes the knocks; willing to have the tough conversations
- Team Player - looks out for the team; collaborative
- Good Negotiator - looks for the win/win in every situation; grows the pie
- Authentic - comfortable with their true self
- Trustworthy - earns and deserves the trust of customers and colleagues
- Problem Solver - hustles to find a solution; willing to roll up sleeves to get the job done

Qualifications and Skills

**Requirements**:

- Between 2-5 years of previous experience in B2B account management or retail store manager or service team leads preferred
- Experience in sales and providing solutions based on customer needs
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Excellent organizational skills
- Ability in problem-solving and negotiation
- Strong business acumen in a must
- Focused and possess sales mindset
- Intelligent, enthusiastic and self-motivation driven
- Demonstrates high ethical value

**Job Types**: Full-time, Regular / Permanent

Pay: ₹10,551.47 - ₹40,227.40 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Paid time off
- Work from home

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Rotational shift
- UK shift
- US shift
- Weekend availability

Supplemental pay types:

- Commission pay
- Performance bonus

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