Hotel Front Office Executive

6 days ago

Ram Nagar Coimbatore Tamil Nadu, India SHRI KAMADHENU RESIDENCY Full time

**Job Summary**

**Responsibilities and Duties**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Help maintain the cleanliness by sweeping, mopping, vacuuming, dusting and polishing the surroundings.
- Help with any emergency cleaning requirements and requests from guests.
- Ensure different objects are handled with appropriate care such as fine china, paintings and glass objects.
- Ensure rooms are attended to and are up to the standards of the establishment.
- Collaborate with other housekeepers and cover all rooms of the hotel.
- Inform superiors of any damages or issues that are observed.
- Keeping an inventory of all the cleaning supplies and equipment and ensuring that it is always stocked up.
- Ensure the safety regulations and standards of the establishment are maintained up to the highest quality.
- Reporting to MD regarding Booking and Property Updates
- Assist the clients for check-in and check-outRoom cleaning and checking after client check-out
- 24/7 Room Services support
- Clients luggage assistance at the time of check-out
- Handling & Sorting out Guests Issues
- Building Maintenance Incharge (EB/Water Motor/Lift/Other Electrical and Electronic machines)

**Benefits**

**Schedule**:

- Rotational shift

**Supplemental pay types**:

- Performance bonus
- Overtime pay

**Experience**:

- hotel industry: 1 year (required)

**Language**:

- Hindi (preferred)
- English (preferred)

*Speak with the employer* +91 74186 70088

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- ram nagar, Coimbatore - 641009, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

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