IT Support

2 weeks ago


Gotri Vadodara Gujarat, India Rigel Networks Full time

We are seeking Junior and Senior IT Infrastructure Support personnel to join our team. This role demands individual contribution with mínimal supervision. Your key responsibilities would be:

- Application Support: Install and configure software on user desktops and laptops, Troubleshoot software issues and ensure timely resolutions, Collaborate with users to understand their software needs and provide training when necessary.
- Network Monitoring: Manage policies of SonicWALL firewall to protect the organization's network, Maintain and troubleshoot networking hardware, including routers, switches, and access points, Set up and manage VPNs for secure remote access, Provide support for VoIP and other communication systems.
- Hardware Support: Provide technical support for hardware devices such as desktops, laptops, printers, and mobile devices, Manage and support DVR, cameras, and CCTV systems, Perform hardware installations, upgrades, and repairs, Support remote users by providing technical assistance via remote support tools
- General: Ensure all IT assets are managed while employee onboarding/offboarding by setting up and decommissioning hardware, software and all other IT information. Develop and improve IT-related policies, guidelines, and procedures, Provide support during off-hours and weekends to minimize user impact, Effectively coordinating with all cross functional teams of company.

**Requirements**:

- Education: Diploma or Bachelor's degree in a relevant field (Computer, Electronics, Telecommunications, Business, Information Technology or similar) is preferred.
- Troubleshooting and Analytical Skills: An interest in analyzing and troubleshooting hardware and software issues
- Multitasking and Adaptability:Being available 24 X 7 as required for all IT support. Openness and learning attitude towards evolving IT needs of business.
- Time Management: Ability to manage tasks and prioritize responsibilities effectively.

Pay: ₹26,000.00 - ₹31,000.00 per month

Shift:

- Night shift
- UK shift
- US shift

Work Days:

- Monday to Friday

**Experience**:

- total work: 2 years (preferred)

Work Location: In person



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