Customer Service Representative

2 days ago

Mohali Punjab, India TechYP Wellwise Pvt. Ltd. Full time

Job Title: Customer Support Executive - Logistics & Supply Chain
Location: Mohali

Job Summary:
We are hiring enthusiastic and customer-focused individuals with 6 months to 3 years of experience in logistics, courier, or supply chain roles. As a Customer Support Executive - Logistics & Supply Chain, you will manage customer queries, coordinate with teams to ensure timely deliveries, and support the backend flow of goods and services through effective communication and system-based tracking.

Key Responsibilities:

- Respond to inbound calls and assist customers with:
○ Logistics bookings, courier inquiries, and house shifting support
○ Pricing and quote details for courier and bulk logistics services
- Track shipments and provide real-time updates to clients
- Handle delivery issues, returns, and escalate delays when needed
- Maintain accurate records of customer interactions and transactions
- Collaborate with logistics partners and internal teams to ensure smooth operations
- Assist in process improvements and suggest changes for better efficiency

Eligibility Criteria:
Experience Required:

- 6 Months to 3 years in:
○ Customer support (voice process) for logistics or courier domains
○ Supply chain or warehouse coordination roles

Education Qualification:

- Any graduate (Preferred: BBA/MBA/PG Diploma in Logistics, Supply Chain, or Shipping)
- Freshers with internships in relevant domains may also be considered Skills Required
- Good communication skills in Hindi, English, and a regional language
- Basic understanding of logistics and supply chain processes
- Good typing speed (80 to 120 words in 120 seconds)
- Clear, fluent speaking ability for voice screening
- Team player with a proactive attitude

Training and Support:

- 4-day structured training Provided by company covering logistics and supply chain workflows.
- Process-specific scripts will be provided to guide customer interactions and ensure consistency in support delivery

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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