Collection Executive-voice Process

5 days ago

Delhi Delhi, India FUNDSMAMA.COM Full time

Work from office only.

We are seeking a dedicated and results-driven **Voice process(Collection Executive)** to join our team. As a **Voice process(Collection Executive)**, you will be responsible for managing and recovering outstanding debts while maintaining positive relationships with our valued customers. You will play a crucial role in ensuring timely payments and minimizing financial risk for the company.

**Requirements**:

- Proven experience as a Collection Executive or similar role.
- Excellent communication and negotiation skills.
- Strong problem-solving and decision-making abilities.
- Ability to work independently and meet targets in a fast-paced environment.
- Knowledge of debt collection practices and relevant regulations.
- Ability to handle sensitive and challenging situations with empathy.

**Responsibilities**:

- Monitor and track customer payments, update account records, and manage overdue accounts.
- Collaborate with customers to establish suitable payment plans or negotiate settlements.
- Maintain accurate documentation of all collection activities, communication, and agreements.
- Resolve payment disputes or discrepancies through investigation and collaboration with relevant departments.
- Prepare regular reports on collection activities, outstanding debts, and recovery rates.
- Provide excellent customer service and maintain positive relationships with customers.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹12,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Leave encashment

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)
- Tamil (preferred)
- Telugu (preferred)

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