Customer Service Representative
1 week ago
5 Days Working_
- Night Shift - 7 PM to 4 AM_
- Cab & Dinner will be provided by the company_
- Excellent communication skills required and must be fluent in Spoken English_
- Must have handled inbound calls. Anybody with minimum 6 months of experience can apply._
**Responsibilities**
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Handle inbound calls and resolve queries.
- Knowing our services inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues/ internal stakeholders as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ability to work as a team with other customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
**Requirements**:
- Graduation degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Experience in working with MS Office.
- Experience working with customer support.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹20,000.00 - ₹30,000.00 per month
Schedule:
- Night shift
Ability to commute/relocate:
- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91-XXXXXXXXXX
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