Customer Service Representative

2 weeks ago

Chandigarh, India Intelliworx Consulting Full time

5 Days Working_
- Night Shift - 7 PM to 4 AM_
- Cab & Dinner will be provided by the company_
- Excellent communication skills required and must be fluent in Spoken English_
- Must have handled inbound calls. Anybody with minimum 6 months of experience can apply._

**Responsibilities**
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Handle inbound calls and resolve queries.
- Knowing our services inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues/ internal stakeholders as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ability to work as a team with other customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Requirements**:

- Graduation degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Experience in working with MS Office.
- Experience working with customer support.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Night shift

Ability to commute/relocate:

- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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