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Ciel/sel/27481: Capital Market Reconciliation
2 weeks ago
**Key Accountabilities**:
1) Responsible for service delivery by team on agreed key performance metrics of turnaround
time, quality, etc
2) Daily involvement in production issues around all the process. Support production where
required.
3) Manage cross training within/outside team to build resilience
4) Support new migrations to process go live
5) Identify knowledge gaps and arrange for trainings.
6) Root Cause Analysis meeting on errors or issues
7) Retention
8) Team Management
9) Drive Process improvement and lean projects
10) Identify process risks and build controls.
11) Capacity Management, Implement Rewards and Recognition program for the team
12) Monthly Review meeting and One to One meeting with all the stakeholders