Network Support

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

In this requirement for **SAN switch, SAN routers**, bilingual technical specialist at Kyndryl, you will be critical in ensuring the smooth operation of our customers’ IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance. You will interact with the Account team and Customer, you are expected to be fluent in Japanese language, understanding Japanese work culture will be an added advantage.

**Your responsibilities will include**:

- Configure and manage **SAN switches and routers**, ensuring optimal performance and reliability.
- Diagnose and resolve issues related to SAN switches and routers, minimizing downtime and ensuring data integrity.
- This role will involve creating work plans, coordinating tasks with relevant stakeholders, drafting and reviewing procedures, investigating issues, and executing change implementations.
- Monitor the performance of SAN switches and routers, identifying and addressing potential bottlenecks.
- Work closely with other IT teams to ensure seamless integration of SAN solutions with other network and storage systems.
- In-depth knowledge of SAN switches and routers, including configuration, management, and troubleshooting.
- Create and test the implementation plans (check execution results).
- You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance.
- Coordinate and collaborate with cross-functional teams, vendors, and third-party suppliers.
- Ensure delivered solutions are realized in committed time frame and meet client expectation
- Establish a quality management system: tracking of project milestones, quality and KPIs
- Manage project risks, issues, and dependencies, implementing effective mitigation strategies.
- You will interact with the Account team and Customer, so you are expected to be fluent in your domain.
- Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also can work on cutting-edge technologies and innovative solutions that will shape the future of the industry.
- You'll be at the forefront of new service preparation and changing management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers.
- Your technical skills will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient.
- You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class.

**Your future at Kyndryl**

Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

**Who You Are**

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

**Required Technical and Professional Expertise**:

- Experience: Minimum 5 years of experience in IT infrastructure management projects.
- Good hands-on experience in **Routing, Switching,**SAN switch, SAN router.**
- Strong hands-on experience with conceptual clarity on traditional network devices (Router, switch, firewall, load balancer etc), network administration, implementation, and troubleshooting on multiple vendors (Cisco, Vyatta, Juniper, F5, Palo Alto).
- Knowledge and understanding of Cloud platform/s (IBM, AWS, Azure, GCP).
- Someone who has experience working for live projects and understanding customer requirements on-the-go.
- Create and test the implementation plans (check execution results).
- IT Service Management: Proven track record of delivering IT Service Management (ITIL) infrastructure projects.
- Incident Handling: Proficient in handling incidents, problems, and changes.
- Technical Aptitude: Strong understanding of IT environments.
- Communication: Effect