Enterprise Tooling Expert

**Overview**

**Key Accountabilities and main responsibilities**

Strategic Focus

Operational Management
- Deploying console, dashboards and configuration for App monitoring
- Integration platform management tools with ServiceNow using Rest API
- Transformation Projects: Drive and manage transformation initiatives related to monitoring and alerting, focusing on improving processes and tools to meet evolving business needs.
- Integrating with Cloud - Enabling Configuration Item’s hosted on cloud for our enterprise monitoring.
- Performance Optimization: Analyze performance data from monitoring tools to identify areas for improvement and implement solutions that enhance system reliability and efficiency.

People Leadership
- Technical Leadership: Provide expertise and guidance on best practices for implementing and optimizing enterprise tools, supporting cross-functional teams.

Governance & Risk
- Keeping in mind the GDPR regulations, privilege access management and role-based access control to keep the zero-trust policy intact. A deep understand of infosec best practices is must with an overview of Key Management, DLP, Backup and Recovery solutions.
- Risk Management - Any risk in new tools being onboarded should be mitigated at planning stage along with a deep understanding of phasing out old tools reducing dependencies and onboarding new tools.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

**Experience & Personal Attributes**

Experience
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience: Overall experience of 12+ years and Proven experience of 10+ years in transformation of enterprise tooling
- Hands-on experience in modules like event management, CMDB Discovery, Synthetic monitoring, task automation - runbook based, service mapping.

Personal Attributes
- Analytical Skills: Strong analytical skills with the ability to interpret complex data and drive actionable improvements.
- Problem-Solving: Demonstrated ability to address and resolve complex technical issues with a proactive and solution-oriented approach.
- Communication: Excellent verbal and written communication skills, with a proven ability to work effectively in a collaborative environment and lead transformation projects.

MUFG Pension & Market Services is a global, digitally enabled business connecting millions of people with their assets - safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our continued investment in our proprietary technology platforms allows us to automate wealth management workflows, manage large consumer and member bases, and provide insights through predictive analytics.

By focusing on product and service innovation, our Technology division has evolved to become an innovative provider of solutions, identifying and anticipating the needs of clients across MUFG Pension & Market Services.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.