Customer Care Executive(Male

2 weeks ago

Whitefield Bengaluru Karnataka, India Srishti Software Applications Pvt. Ltd Full time

Designation: Customer support

Experience : 6M to 2Y

**Salary**: 3 LPA

Shift : Rotational shift

Working Days : 6

Payroll: Superseva Global services

Location : Bangalore, Whitefield

Qualification : Any Graduation

**Mandatory skills**:

- Good communication skills
- Good knowledge in calls support & chat support
- English & Tamil languages

**Here are some responsibilities of an inbound customer service representative**:
Answering calls : Answer incoming calls from customers and handle multiple campaigns.

Resolving issues : Resolve customer complaints and grievances.

Providing information : Provide customers with the information they need.

Maintaining quality : Ensure customer satisfaction and adhere to quality parameters.

Escalating issues : Identify when issues need to be escalated and follow through.

Working in a team : Work with others to ensure calls are answered quickly and call queues are kept short.

Recording customer details : Keep accurate records of customer details and other notes.

Using software systems : Use client systems and web-based systems to handle calls and retrieve. information.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

**Experience**:

- Inbound voice: 1 year (required)
- customer care: 1 year (required)

**Language**:

- Tamil (required)
- English (required)

Shift availability:

- Night Shift (required)
- Day Shift (required)
- Overnight Shift (required)

Work Location: In person

**Speak with the employer**
+91 9513336275

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