Service Installer

10 hours ago

Mp Nagar Bhopal Madhya Pradesh, India A2E HALLWAYS PVT LTD Full time

**Department**: Service Customer Support
**Reports to**: Service Team Lead / Service Manager
**Location**: Bhopal (M.P. Nagar Zone II) or as applicable

Purpose of role

The Service Team Member will serve as a key point of contact for customers after the sale, ensuring that our products/services are delivered, installed, maintained and supported in a way that maximise customer satisfaction, retention and the reputation of A2E Hallways. The role will involve responding to service requests, coordinating with internal teams (sales, installation/maintenance), and ensuring timely, high-quality service delivery.

Key Responsibilities
- Coordinate with internal teams: installers, technicians, logistics, quality assurance to ensure smooth service execution.
- Schedule, track and follow up on service jobs to ensure completion within agreed timelines.
- Ensure accurate and timely documentation of all service activities: service logs, customer feedback, parts used, time taken.
- Contribute to process improvement: identify recurring service issues, suggest improvements to reduce downtime, increase efficiency or improve customer experience.
- Ensure compliance with company policies, safety standards, and any regulatory / technical requirements related to installations or maintenance.
- Travel to customer sites if required; provide on-site service support.
- Work collaboratively with sales and showroom teams to ensure service aspects are integrated with customer onboarding.

Required Skills & Qualifications
- Education: Minimum 12th (Technical service roles).
- Experience: Prior experience in customer service, field service, maintenance or after-sales support preferred. Freshers with strong aptitude may be considered for more basic service roles.
- Skills:

- Excellent communication (Hindi & English) and interpersonal skills.
- Comfortable working independently as well as with a team.
- Willingness to travel locally, visit customer sites and work in dynamic environment.
- Attributes:

- Professional appearance and conduct (consistent with showroom/service environment).
- Attention to detail, disciplined in documentation & reporting
- Physical ability: if on-site service requires lifting, bending, installation work etc.

Pay: From ₹9,000.00 per month

Work Location: In person

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