Associate, Tax and Insurance

2 weeks ago

Bengaluru, India Ocwen APAC Full time

: - Reports to a Manager or Assistant Manager of the Tax Services Customer Escalation and Research team. - Responsible for completing assigned daily activities in the tax services team including but not limited to timely work queue resolution, research, tax payment processing related data entry and reconcilement, and escalation resolution. - Maintain, achieve, and strive to exceed productivity goals and SLA's. - Responsible for adhering to established Policies and procedures. - Making calls to tax authorities, attorney's, or other contact parties to conduct tax/HOA related research and achieve resolution. Owning issue resolutions for each account worked. JOB FUNCTIONS AND RESPONSIBILITIES - Contribute to work assigned and ensure the SLA are achieved for those assigned. - Assist with training staff on new and existing processes as necessary. - Consistent commitment to Customer and Clients to ensure timely and complete answers to questions and escalations. - Proven MSP System navigation experience required. Tax or mortgage servicing experience preferred. - Proven experience in researching and resolving many Customer questions/issues preferred. - Previously achieved high performing quality and productivity performance numbers where/if applicable. - Proven experience with MS Office suite including Excel, Outlook, MS Teams, and Sharepoint. EDUCATION / EXPERIENCE - Higher education experience preferred but not required. WORK SCHEDULE OR TRAVEL REQUIREMENTS - Evening Shift Required - India Standard time - 5:30pm to 3:30am (IST) **About Us**: **Company: Ocwen APAC** Ocwen is intensely focused on hiring, developing and retaining the best talent in the industry Our commitment to Diversity & Inclusion ensures that we are an organization that creates, promotes and sustains an inclusive work environment in which diversity, inclusiveness and respect are integral parts of our culture and work environment. Building the reputation as an outstanding place to work, a great business partner and a valued community member is our everyday endeavor. Ocwen's mission is to delight our customers through caring service and innovative lending solutions. We proudly serve over 1.3 million families with their mortgage needs by helping to find real solutions that benefit our customers and help to build stronger communities. Helping Homeowners is What We Do® Consider an opportunity to join our global team and put "Caring in Action" while growing your career. Ocwen and its subsidiaries are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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