Mis Coordinator

4 days ago


Gurugram Haryana, India Soffit Infrastructure Services (P) Ltd. Full time

**Role**: MIS Coordinator

**Experience**:1 year of experience

**Location**:Gurgaon

**Certification**: Advance excel, PowerPoint and any other ITSM product like SNOW.
- Overall 2 years’ experience in MIS/Project Coordination/Call Coordinator/Contact Center Coordinator
- Proficiency in Advance excel and PowerPoint
- Good communication skills - oral and written
- Call assignment to engineers and follow ups.
- Follow up with engineers and ensure ticket closures with in SLA.
- Experience working in incident triaging, incident call routing etc.
- Understand quickly on technologies used, identification of key stakeholders.
- Preparing daily reports.
- Escalation of ticket to next level before SLA breach.
- Ready to work in the rotational shift.
- Command Center experience is preferred.
- Should be keen to work on 24*7 shifts

**Job Types**: Full-time, Permanent

Pay: Up to ₹550,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Application Question(s):

- Do you have any manage Services background and IT Helpdesk SME ?
- Any Experience in Ticket Assignment, Bin Management and MIS reporting?

**Location**:

- Gurgaon, Haryana (required)

Work Location: In person


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