Csa (Customer Service Associate)

2 weeks ago

Kochi Kerala, India MedPlus Health Services Limited Full time

_**Job Description**_
- Greet customers warmly and provide assistance as needed.
- Address customer inquiries and concerns in a friendly and professional manner.
- Provide information on prescription and over-the-counter medications, including usage and side effects.
- Accurately input prescription information into the pharmacy computer system.
- Ensure the correct labeling and packaging of medications.
- Maintain inventory levels by stocking shelves and monitoring expiration dates.
- Assist in ordering and receiving pharmaceutical supplies and medications.
- Conduct regular inventory checks and report discrepancies to the pharmacist.
- Handle cash transactions and manage the cash register.
- Maintain accurate and up-to-date customer records.
- Ensure compliance with all pharmacy laws and regulations.
- Maintain a clean and organized work environment.
- Follow safety protocols and procedures to ensure a safe environment for customers and staff.
- Communicate effectively with pharmacists, other healthcare professionals, and customers.
- Relay important information to customers and address any follow-up questions or concerns.
- Responsible for performing home delivery and cash deposit tasks as needed.

**Job Requirements**:

- Minimum qualification: 10th pass
- Proficiency in Malayalam is essential; ability to read, write, and understand basic English is required
- Must be computer literate and comfortable using digital systems
- Willingness to work in rotational shifts, including late shifts up to 11 PM
- Must own a two-wheeler with a valid driving license, as the role includes home delivery responsibilities
- Should be open to relocation, as we have operations across India. However, location preference will be considered based on availability

**Perks & Benefits**:

- Provident Fund (PF)
- Employee State Insurance (ESI)
- Accident Insurance coverage up to ₹5 lakhs
- Life Insurance coverage up to ₹3 lakhs
- Annual Performance Bonus
- Gratuity as per company policy
- Attractive Sales Incentives

**Job Types**: Full-time, Permanent, Fresher

Pay: Up to ₹22,800.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

Application Question(s):
License/Certification:

- 2 Wheeler Licence (required)

Work Location: In person

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