Quality Assurance Executive for Voice Process

4 days ago

Vadodara Gujarat, India PARUL UNIVERSITY Full time

As a Quality Assurance Executive you will have to monitor and evaluate inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyses the results. Being a Contact Centre Quality Assurance Executive you will have to provide feedback to improve performance and develop training programs. Works with other internal teams to define quality metrics. Additionally gain exposure to some of the complex tasks within the job function.

Occasionally directed in several aspects of the work. Work under this role will not be limited to regular office hours and working days. Any other tasks & responsibilities assigned by Management

**KEY ROLE AND RESPONSIBILITIES**:

- Monitoring, analysing and overseeing the process of counselling for all the counsellors by quality check parameters
- To barge live calls and rate the ongoing calls in terms of QA parameters.
- To give regular feedback on the call recordings which are audited.
- Analysing performance of the in-house team of the counsellors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager.
- QA & Operations for the developments and changes to be brought to the table for the betterment of the process.
- Your inputs should bring out the best out of every counsellor and they should be able to know their areas of strengths and areas of improvement through your vision.
- Conduct regular checks to see if the feedback given is implemented or not and analyse its effectiveness.
- Schedule regular team briefings to impart generalized developmental parameters.
- Work under this role will not be limited to regular office hours and working days.
- Any other tasks & responsibilities as per process

**Person Specification**:

- Excellent verbal, written and interpersonal communication skills.
- Outstanding customer service skills and dedication to providing exceptional customer care.
- Must be self-motivator and self-starter.
- Focus on quality and customer service.
- Exceptional listening and analytical skills.
- Solid time management skills.
- Must be able to effectively deal with people at all levels inside and outside of the Company.
- Creative ability & writing proficiency.
- Ability to multitask and successfully operate in a fast paced, team environment.
- Must adapt well to change and successfully set and adjust priorities as needed;
- Experience of CRM systems/customer databases.
- Excellent attention to detail, cultural awareness and sensitivity.
- Competent user of Microsoft office package.
- Educational Qualification: Graduate or more.

Salary offered: As per company norms.

Applicants with relevant work experience in quality analysis domain would be given priority.

**Job Types**: Full-time, Permanent

**Salary**: ₹180,000.00 - ₹350,000.00 per year

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)

  • Quality Assurance Executive for Voice Process

    1 week ago

    Vadodara, Gujarat, India PARUL UNIVERSITY Full time

    As a Quality Assurance Executive you will have to monitor and evaluate inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyses the results. Being a Contact Centre Quality Assurance Executive you will have to provide feedback to improve performance and develop training programs. Works with other internal...

  • Quality Assurance Executive for Voice Process

    1 week ago

    Waghodia Road, Vadodara, Gujarat, India PARUL UNIVERSITY Full time

    **Role Overview** The Quality Assurance (QA) Executive will be responsible for monitoring, evaluating, and improving the quality of inbound and outbound customer interactions. This role ensures that counselling processes, lead handling, and customer interactions are aligned with organizational standards, compliance protocols, and customer satisfaction...

  • Head of Quality Assurance

    4 weeks ago

    Vadodara, India Caps and Pays Executive Search Full time

    Join the Fastest Growing Electrical Equipment Company Part of a Large Conglomerate. Position : Head Quality Location : Vadodara, Gujarat. Experience : 14+ Yrs Education : BE / BTech The Quality Head will be responsible for establishing, implementing, and maintaining robust quality systems to ensure the highest standards in conductor manufacturing. This role...

  • Quality Assurance Executive

    4 days ago

    Vadodara, India Surta Management Solution Full time

    Vadodara's Leading **Food Chemical Processing Company is Hiring** **Quality Assurance Executive** at Padra Location. **Experience**: 1 Year **Qualification**: B.Pharm **Salary**: up to 14K **Location: Luna, Padra** **Age Limit**: 25 Years **Roles**: - Document filling of ongoing system in company. - Preparing document of Audits. - VQ documents and...

  • Call Centre Quality Assurance Executive

    4 days ago

    Vadodara, Gujarat, India PARUL UNIVERSITY Full time

    The Call Center Quality Assurance Executive will be responsible for ensuring that our call centre operations meet or exceed established quality standards. This role will involve monitoring and evaluating customer interactions, providing feedback and coaching to call centre agents, and implementing strategies to improve overall performance and customer...

  • Quality Assurance

    1 week ago

    Vadodara, India WeExcel HR Solutions Full time

    JOB DESCRIPTION -Quality Assurance Executive As a Quality Assurance Executive you will have to monitor and evaluate inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyses the results. Being a Contact Centre Quality Assurance Executive you will have to provide feedback to improve performance and develop...

  • Quality Assurance Executive

    4 days ago

    Jarod, Vadodara, Gujarat, India Amico Formulations LLP Full time

    Post**:Quality Assurance Executive** Educational Qualification**: B.Pharm/M.Pharm/M.Sc.** Experience**:4 Years+ in Pharmaceuticals Company** **Job description** - Authorization of all procedures and standard instructions of process, controls, etc. - Investigation and closure of all deviations, OOS and complaints - Conducting self-inspections. - Conducting...

  • Quality Assurance Executive

    4 days ago

    Vadodara, India Ecare Upskill Full time

    **Company Overview**: eCare Infoway has expertise in e-Commerce websites digital products, mobile apps, and custom software. We’re technologists and entrepreneurs, so we understand both the technical and business challenges of creating digital products. We help brands identify and promote their unique selling proposition and create strong brand identities...

  • Voice Process Executive

    6 days ago

    Vadodara, Gujarat, India Neelam Enterprise Full time

    WE ARE HIRING CUSTOMER SUPPORT EXECUTIVE PROCESS: TRAVEL VOICE AND CHAT BLENDED QUALIFICATIONS: HSC / GRADUATE LANGUAGE: FLUENCY IN ENGLISH ROTATIONAL SHIFT AND ROTATIONA WEEK OFF SALARY: 17000 TO 21500 **Job Types**: Full-time, Permanent, Fresher Pay: ₹17,000.00 - ₹21,500.00 per month **Benefits**: - Provident Fund Schedule: - Day shift -...

  • Quality Assurance

    1 week ago

    Ahmedabad, Gujarat, India Impero IT Services Pvt Ltd Full time

    **Your responsibilities**: - Review and analyze requirements, specifications, and technical design documents, providing timely feedback - Develop detailed, comprehensive, and well-structured test plans and test cases - Design, develop, and execute automated tests - Test current products and identify deficiencies - Identify and report issues found, then...