Quality Assurance

2 weeks ago

Vadodara, India WeExcel HR Solutions Full time

JOB DESCRIPTION -Quality Assurance Executive As a Quality Assurance Executive you will have to monitor and evaluate inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyses the results. Being a Contact Centre Quality Assurance Executive you will have to provide feedback to improve performance and develop training programs. Works with other internal teams to define quality metrics. Additionally gain exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Work under this role will not be limited to regular office hours and working days. Any other tasks & responsibilities assigned by Management KEY ROLE AND RESPONSIBILITIES: - Monitoring, analysing and overseeing the process of counselling for all the counsellors by quality check parameters - To barge live calls and rate the ongoing calls in terms of QA parameters. - To give regular feedback on the call recordings which are audited. - Analysing performance of the in-house team of the counsellors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager. - QA & Operations for the developments and changes to be brought to the table for the betterment of the process. - Your inputs should bring out the best out of every counsellor and they should be able to know their areas of strengths and areas of improvement through your vision. - Conduct regular checks to see if the feedback given is implemented or not and analyse its effectiveness. - Schedule regular team briefings to impart generalized developmental parameters. - Work under this role will not be limited to regular office hours and working days. - Any other tasks & responsibilities as per process Person Specification: - Excellent verbal, written and interpersonal communication skills. - Outstanding customer service skills and dedication to providing exceptional customer care. - Must be self-motivator and self-starter. - Focus on quality and customer service. - Exceptional listening and analytical skills. - Solid time management skills. - Must be able to effectively deal with people at all levels inside and outside of the Company. - Creative ability & writing proficiency. - Ability to multitask and successfully operate in a fast paced, team environment. - Must adapt well to change and successfully set and adjust priorities as needed;
- Experience of CRM systems/customer databases. - Excellent attention to detail, cultural awareness and sensitivity. - Competent user of Microsoft office package. Educational Qualification: Graduate or more.

**Salary**: Up to ₹35,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Vadodara - 391760, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

  • Quality Assurance Specialist

    1 week ago

    Vadodara, Gujarat, India beBeeSoftwareTestingProfessional Full time ₹ 50,00,000 - ₹ 90,00,000

    As a Quality Assurance Engineer, you will be responsible for executing test plans, managing manual test cases, and ensuring software quality assurance processes are followed.This is a full-time role where you will work closely with development teams to identify and resolve quality issues and utilize Sales Performance Management (SPM) knowledge to enhance the...

  • Quality Assurance Specialist

    1 week ago

    Vadodara, Gujarat, India beBeeQuality Full time ₹ 20,000 - ₹ 25,000

    Job Title: Quality Assurance SpecialistWe are seeking a detail-oriented and organized Quality Assurance Specialist to ensure the highest quality products meet customer expectations.

  • Quality Assurance Specialist

    1 week ago

    Vadodara, Gujarat, India beBeeQuality Full time ₹ 15,00,000 - ₹ 20,00,000

    Are you a detail-oriented and organized professional looking for a challenging role where you can utilize your expertise in production management and quality assurance to drive results? We are seeking a Quality Assurance Manager to join our team!Job Description:This is a full-time on-site position located at various locations. The Quality Assurance Manager...

  • Quality Assurance Inspector

    2 weeks ago

    Vadodara, Gujarat, India beBeeAnalytical Full time ₹ 15,00,000 - ₹ 28,00,000

    Job Title: Quality Assurance InspectorQuality Assurance Inspector Job DescriptionThe successful candidate will be responsible for conducting quality assurance inspections to ensure that products meet specified requirements.Candidate should have good knowledge of Dimensional and welding inspection, sheet metal works and welding process (VT level...

  • Quality Assurance Professional

    2 weeks ago

    Vadodara, Gujarat, India beBeeQuality Full time ₹ 6,00,000 - ₹ 12,00,000

    Software Quality Assurance SpecialistOverview:We are seeking a skilled Software Quality Assurance Specialist to ensure the quality of our software products.Key Responsibilities:Develop and execute comprehensive test plans, ensuring thorough testing of software applications.Collaborate with cross-functional teams to identify and prioritize test cases,...

  • Quality Assurance Specialist

    1 week ago

    Vadodara, Gujarat, India beBeeQualityAssurance Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team in Vadodara. The ideal candidate will have strong analytical skills and the ability to work independently to ensure that our products meet the required standards.Key Responsibilities:Conduct quality control tests, analyze data, and implement...

  • Quality Assurance Director

    2 weeks ago

    Vadodara, Gujarat, India beBeeQuality Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job Title: Quality Assurance DirectorA high-level professional responsible for leading quality assurance initiatives to ensure compliance with regulatory requirements and industry standards.About the Role:We are seeking a seasoned Quality Assurance Director who can drive strategic initiatives and foster a culture of excellence.Key...

  • Quality Assurance Specialist

    1 week ago

    Vadodara, Gujarat, India beBeeQuality Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Quality Assurance Specialist">We are seeking a highly motivated and detail-oriented Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products by conducting thorough inspections and implementing corrective actions.">Responsibilities:">">Conduct regular quality...

  • Quality Assurance

    2 weeks ago

    Chhatral, Vadodara, Gujarat, India 4C CONSULTING Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Work experience: 0-3 yearsCompany Website: Job Summary:The Quality Assurance (QA) Engineer is responsible for developing, implementing, and managing all quality control and assurance processes in the manufacturing environment. The role involves ensuring that products meet quality standards and regulatory requirements, identifying and resolving quality...

  • Quality Assurance Specialist

    2 weeks ago

    Vadodara, Gujarat, India Resource Engimech (I) Pvt. Ltd. Full time US$ 80,000 - US$ 1,20,000 per year

    Company DescriptionRESOURCE Engimech (I) Pvt. Ltd. is a market leader in Expanding Shafts and Reel Holders, emphasizing quality, simplicity, innovation, and reliability. Established in 1973, RESOURCE has achieved exponential growth using state-of-the-art technology, maintaining an in-house machine shop and rubber factory. We cater to a diverse range of...