Process Expert

Job Title: Process Expert
Location: Noida

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

Hybrid Working

Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction:
Overall job purpose of this role is to manage the functions of the unit as per specified service level agreements and to ensure optimal distribution of workload in order to achieve objectives for the unit. Responsible for the coordination of work carried out by the processors/ authorisers and ensure accurate and seamless execution of assigned workflow

What will you be doing?
- Monitor and review of customer in order to identify and investigate potential matches.
- Understanding of Sanctions, PEPs, Prohibition an, AML Watchlist, and Adverse Media screening
- Responsible for Screening of Customer’s as per the Barclays Group Sanctions, AML and in Accordance to norms of UKHMT, OFAC, EU and other Sanctions lists
- Ensure process is in accordance with the SLA.
- Work with Team Manager and take joint responsibility for the control the workflow to ensure process efficiencies are achieved, team performance is optimised, Service Level Agreement are met by ensuring productivity and accuracy measures are in place
- Ensure all MIs sent on time with accuracy.
- Establish the most effective and efficient solutions to complex technical issues referred by customers.
- Co-ordinate / liaise with IT Support on faults and changes, user IDs, etc.
- Accountable for ensuring operatives have timely and complete understanding of technical changes and their implications for the customer experience
- Accountable for identifying, analysing and resolving/implementing processing issues to prevent re-occurrence, reducing loss to the business
- To provide support and cover in terms of process management to other Process Experts as required ensuring effective team working across the operation
- Responsible for verification and authorisation of entries within signatory limits and non-conformant items/referrals which may be staff prompted or system generated
- Accountable for ensuring staff understand and adhere to procedures and quality controls, and that checks are completed as required
- Provision of 2-way feedback to Team Manager/Operations Manager.
- Conduct daily huddles to provide process updates and share process scores.
- Detailed understanding of the business operational objectives, service standards and compliance requirements
- All mandatory training completed to deadline and understood within given timescales.
- Where applicable, all key risks identified, tracked, logged and managed as per the Risk Framework procedures
- Where applicable, all key controls to have identified owners, with audit trail of regular review and maintenance together with supporting records
- Where applicable, all risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent reoccurrence

What we’re looking for:

- Bachelor’s degree or equivalent work experience.
- At least two years’ experience in the banking or financial services industry
- At least 2 years work experience in Sanctions screening, AML and knowledge of investigative techniques used in the investigation of financial crimes

Skills that will help you in the role:

- Attention to detail, understands importance of accuracy and responsiveness
- Strong Analytical and Problem Solving skills
- Strong Communication skills, both verbal and written
- Results driven with a commitment to continuous process improvement and quality
- Ability to multi-task and work under pressure
- Ability to work independently under mínimal supervision

Where will you be working?
Noida

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