Logistics Executive

13 hours ago

Yelachenahalli Bengaluru Karnataka, India BoxUp Luxury Gifting Full time

**Job Title: Logistics Executive**

**Location**: Bangalore
**Department**: Operations / Logistics
**Reports To**: Operations Manager

**About BoxUp Luxury Gifting**

At BoxUp Luxury Gifting, we specialize in premium gifting solutions for corporate and individual clients. Our team thrives on ownership, accountability, and teamwork to deliver exceptional customer experiences. We’re looking for a proactive and detail-oriented Logistics Executive to join our growing operations team.

**Key Responsibilities**

**1. Order Fulfillment**
- Manage and process daily orders via Shopify and corporate (B2B) channels.
- Coordinate local, domestic, and international shipments through multiple courier partners.
- Ensure timely pickups and deliveries in coordination with Bluedart and other 3PL partners.
- Maintain and organize bulk shipment data systematically on shared drives.

**2. Customer Communication & Service**
- Share tracking details with customers promptly after dispatch.
- Proactively manage Non-Delivery Reports (NDRs) and returns, ensuring quick and smooth resolution.
- Handle logistics-related customer escalations professionally and courteously.
- Coordinate with Sales, Production, and Purchase teams for seamless dispatch operations.

**3. Analysis & Reporting**
- Conduct monthly billing and cost analysis to identify savings and improve efficiency.
- Track and evaluate return ratios, delivery timelines, and vendor performance.
- Maintain accurate data and reports in Excel for management review.

**4. Continuous Improvement**
- Work on reducing logistics costs without compromising delivery experience.
- Strive for zero customer complaints across both B2B and D2C shipments.
- Ensure SOP compliance and timely follow-ups with logistics partners.

**Requirements**:

- 2-4 years of logistics experience (preferably in e-commerce or gifting industry).
- Knowledge of Shopify and 3PL dashboards.
- Fluent in Kannada, English, and Hindi.
- Flexible during peak seasons and residing near the office.

**Behavioural & Cultural Fit**
- Takes ownership and accountability.
- Polite, disciplined, and solution oriented.
- Works well under pressure and as part of a team.
- Reflects the BoxUp values - quality, reliability, and commitment.
- Reflect the BoxUp spirit - premium quality, commitment, and dependability in every task.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

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